Director, NG-SIEM & Residency Services (Remote)

#WeAreCrowdStrike and our mission is to stop breaches. As a global leader in cybersecurity, our team changed the game. Since our inception, our market leading cloud-native platform has offered unparalleled protection against the most sophisticated cyberattacks. We're looking for people with limitless passion, a relentless focus on innovation and a fanatical commitment to the customer to join us in shaping the future of cybersecurity. Consistently recognized as a top workplace, CrowdStrike is committed to cultivating an inclusive, remote-first culture that offers people the autonomy and flexibility to balance the needs of work and life while taking their career to the next level. Interested in working for a company that sets the standard and leads with integrity? Join us on a mission that matters - one team, one fight.
About the Role:

• Build and lead the resident engineer and analyst organization to seamlessly integrate, operationalize, and optimize the NG-SIEM platform within customer environments.
• Develop and execute a strategic services adoption plan to drive revenue growth, increase customer satisfaction, and expand the NG-SIEM services portfolio.
• Collaborate with sales teams to develop customer engagement models, identify new business opportunities, and develop proposals, statements of work, and service level agreements.
• Develop strategies, methodologies, and best practices for SIEM and data migration to ensure high quality service delivery and maximize value of customer adoption.
• Define outcomes and manage project delivery of customer projects, ensuring timely completion and high levels of customer satisfaction.
• Develop and maintain strong customer relationships, understanding their log management needs and providing tailored solutions.
• Create a partner program to scale solutions, achieve global delivery, and increase customer engagement.
• Stay up-to-date with industry trends, emerging threats, and new technologies to ensure our NG-SIEM services remain relevant and effective.
• Develop and manage budgets, forecasts, and resource allocation plans to ensure efficient use of resources.
• Foster a culture of innovation, continuous learning, and improvement within the services team.

What You'll Need:

• 10+ years of experience in the security technology industry, with a focus on customer success delivery
• 5+ years of experience in a leadership role, managing global teams
• Strong understanding of security technologies, including threat detection, log management, incident response, network infrastructure, and security architecture.
• Excellent leadership, communication, and project management skills
• Proven track record of driving revenue growth, improving customer satisfaction, and expanding services portfolios
• Strong analytical and problem-solving skills, with the ability to think strategically and make data-driven decisions
• Bachelor's degree in Computer Science, or a related field; advanced degree preferred

Bonus Points:

• Industry-recognized certifications, such as CISSP, CISM, or PMP.
• Familiarity with agile project management methodologies and tools, such as Jira, Asana, etc.
• Experience with cloud-based security solutions, such as AWS or Azure.

#LI-Remote
#LI-DL1
This role may require the candidate to periodically undergo and pass alcohol and/or drug test(s) during the course of employment.
Benefits of Working at CrowdStrike:

• Remote-first culture
• Market leader in compensation and equity awards
• Competitive vacation and flexible working arrangements
• Comprehensive and inclusive health benefits
• Physical and mental wellness programs
• Paid parental leave, including adoption
• A variety of professional development and mentorship opportunities
• Offices with stocked kitchens when you need to fuel innovation and collaboration

We are committed to fostering a culture of belonging where everyone feels seen, heard, valued for who they are and empowered to succeed. Our approach to cultivating a diverse, equitable, and inclusive culture is rooted in listening, learning and collective action. By embracing the diversity of our people, we achieve our best work and fuel innovation - generating the best possible outcomes for our customers and the communities they serve.
CrowdStrike is committed to maintaining an environment of Equal Opportunity and Affirmative Action. If you need reasonable accommodation to access the information provided on this website, please contact [email protected] , for further assistance.
CrowdStrike participates in the E-Verify program.
Notice of E-Verify Participation
Right to Work
CrowdStrike, Inc. is committed to fair and equitable compensation practices. The base salary range for this position in the U.S. is $165,000 - $240,000 per year + variable/incentive compensation + equity + benefits. A candidate's salary is determined by various factors including, but not limited to, relevant work experience, skills, certifications and location.
Expected Close Date of Job Posting is:09-25-2024