Director, Global Workplace Experience & Operations

Available Locations: Austin, TX, San Francisco, CA, London, UK
Hybrid: This position will be required to be in the office 3-4 days per week
About the role
As the Global Director of Workplace Operations, you'll lead the management and optimization of Cloudflare's global offices, creating innovative, productive, and safe environments for our employees that inspire connection. You'll drive operational strategy across all regions, ensuring our workplaces scale efficiently as we continue to grow. This is a high-impact role where you'll partner with cross-functional teams, manage a broadly distributed team, and influence the employee experience globally.
What you'll do

• Lead Global Workplace Strategy: Develop and implement a comprehensive workplace operations strategy to support the company's growth, foster employee engagement, encourage experimentation and flexibility, and optimize space utilization across all locations worldwide. Partner with the Design & Build team to make sure new offices are built to support operational requirements.
• Team Leadership & Development: Lead, mentor, and support the growth of a global team of workplace operations professionals. Fostering a culture of collaboration, accountability, and operational excellence. Drive the team's evolution by building out its capabilities, enhancing its maturity, and implementing best-in-class processes. Lead "hospitality focused" initiatives across the organization to elevate the workplace experience.
• Drive Operational Excellence: Oversee day-to-day workplace operations, ensuring consistency, quality, and operational efficiency across regions. Develop, monitor, and analyze key performance metrics related to workplace operations, identifying areas for improvement and implementing positive change.
• Lead Industry Innovation: Leverage your deep industry connections to stay at the forefront of workplace trends and innovations. You'll proactively explore and pilot new tools, services, strategies and ideas to evolve Cloudflare's workplace and enhance employee experiences and opportunities for connection.
• Experimentation: Strategic planning and implementation of new workplace initiatives, including development of a formal onsite experimentation program in partnership with local operations teams.
• Vendor and Partner Management: Build and manage strong relationships with service providers and vendors, ensuring high-quality services and cost-effectiveness. Lead RFPs across all locations and implement consistent QBRs.
• Space Planning and Utilization: Drive data-driven insights and decisions by monitoring and analyzing global office occupancy and utilization trends, ensuring that space is used effectively and planning for future growth or optimization.
• Budget and Financial Management: Develop and manage the global workplace operations budget, ensuring cost-effective solutions, timely payments, and financial transparency. Work closely with FP&A partners to regularly forecast and report on financial performance.
• Workplace Technology Integration: Champion and lead the integration of workplace technology solutions to enhance the employee experience and connection, improve space utilization, and streamline operational workflows.
• Health, Safety, and Compliance: Ensure all global office locations comply with health, safety, and environmental regulations. Lead efforts to create safe, inclusive, and productive work environments for all employees.
• Sustainability Initiatives: Develop and implement sustainable workplace practices, focusing on energy efficiency, waste reduction, and other environmental initiatives in line with Cloudflare's ESG goals.
• Emergency Management: Partner with the Global Physical Security team to develop and oversee emergency response plans for all global offices, ensuring business continuity in the event of disruptions.
• Collaboration with Cross-Functional Teams: Partner with HR, IT, finance, Site Leads, and other teams to deliver seamless workplace services and support employee needs.

Examples of desirable skills, knowledge and experience

• 10+ years of tech industry experience in workplace operations, facilities management, and workplace experience leadership in a global hybrid environment.
• Proven success mentoring & managing global teams and overseeing large-scale office operations.
• Extensive network and deep connections within the workplace experience industry, with the ability to leverage relationships to drive innovation.
• Experience leading industry pilots, testing new tools, or implementing forward-thinking workplace strategies that set new standards for operational efficiency and employee experience.
• Strong financial skills with experience managing large budgets and driving cost efficiencies.
• Expertise in space planning, workplace services, and compliance in different regions.
• Experience working with cross-functional teams, including HR, IT, and Finance.
• Ability to adapt to rapid growth and a fast-paced environment.
• Excellent communication and leadership skills with the ability to influence at all levels of the organization.
• Knowledge of sustainability practices in workplace operations.

Compensation
Compensation may be adjusted depending on work location.

• For Bay Area-based hires: Estimated annual salary of $258,000 - $316,000

Equity
This role is eligible to participate in Cloudflare's equity plan.
Benefits
Cloudflare offers a complete package of benefits and programs to support you and your family. Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun! The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S.
Health & Welfare Benefits

• Medical/Rx Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Accounts
• Commuter Spending Accounts
• Fertility & Family Forming Benefits
• On-demand mental health support and Employee Assistance Program
• Global Travel Medical Insurance

Financial Benefits

• Short and Long Term Disability Insurance
• Life & Accident Insurance
• 401(k) Retirement Savings Plan
• Employee Stock Participation Plan

Time Off

• Flexible paid time off covering vacation and sick leave
• Leave programs, including parental, pregnancy health, medical, and bereavement leave