Director, Creative - Hybrid

BigCommerce's mission is to help merchants sell more at every stage of growth, from small startups, to mid-market businesses to large enterprises. We focus on being the best ecommerce platform so our customers can focus on what matters most: growing their businesses.
We are equally passionate about growing our employee's careers and providing them an incredible experience as we rapidly expand across the globe. We are proud to have been recognized numerous times for our product and workplace culture. We empower our people and customers to build, innovate and grow, so together we can redefine the ecommerce industry.
Creative Director -Hybrid
Austin, Texas
BigCommerce is seeking a Creative Director who is both a visionary leader and a systems thinker, capable of marrying creative excellence with business acumen to produce impactful, differentiated work. This role demands a unique blend of design thinking and systems thinking to lead our corporate brand strategy and storytelling efforts.
This is a hands-on leadership position, where you will collaborate with cross-functional partners to define project success, develop original design concepts, oversee all projects in our portfolio, and directly manage a team of production-minded creatives in both design and video. Reporting into our VP of Brand and Corporate Marketing, this position is a key component to ensuring that BigCommerce is represented in a professional, engaging, and thoughtful manner across all of our channels. The ideal person for this position is a motivating leader who is proactive in taking ownership of career development, culture, process, and creative standards.
What you'll do:

• Brand-Building and Storytelling: Strengthen our brand resonance by elevating visual storytelling across channels, ensuring consistency while embracing innovation
• Systems-Level Execution: Oversee the creation of campaign and promotional materials, considering the interconnectedness of various touchpoints and their impact on the overall user experience
• Collaborative Innovation: Partner with cross-functional teams to translate business needs into bold, human-centered creative solutions that drive measurable results
• Design Thinking Leadership: Inspire and educate the organization on the power of design thinking, emphasizing empathy, ideation, and iteration in problem-solving
• Brand Evolution: Maintain, govern, and evolve our brand and design guidelines, considering the holistic impact of changes on the entire system
• Quality Assurance: Define quality markers for Marketing Design, implementing processes that consider both user needs and system constraints
• Team Management: Lead the Marketing Design team, fostering a culture of creativity, collaboration, and systems thinking
• Strategic Partnerships: Manage external agencies, ensuring quality and alignment with our systemic approach to our brand
• Design Advocacy: Represent design rationale with a clear point-of-view, considering both user experience and broader system implications
• Team Development: Shape the structure of the Marketing Design team, focusing on hiring, designer development, and performance management within the context of our organizational ecosystem

Ideal Candidate Qualities

• Collaborative and motivating leader
• Hands-on executor of ideas
• Detail-oriented with a systems perspective
• User-centered approach to design
• Systems thinker who considers holistic impacts
• Outcome-driven with a focus on both emotional and functional results
• Persuasive communicator
• Self-driven and organized
• Naturally curious and innovative
• Charismatic and adaptable team player
• Pragmatic in applying design trends
• Versatile in various design contexts

Who you are:

• 15+ years leading creative for various mediums, including digital, video, and physical environments
• 5+ years in creative leadership, managing direct reports
• 3+ years leading creative in cross-disciplinary teams
• Proven track record in establishing a thriving design culture
• Expertise in design software and project management tools
• Ability to manage multiple priorities while maintaining attention to detail
• Understanding of mobile and internationalization (preferred)
• A portfolio demonstrating excellence in visual execution, user-centered thinking, and brand value (required)
• Collaborative and motivating leader
• Hands-on executor of ideas
• Detail-oriented with a systems perspective
• User-centered approach to design
• Systems thinker who considers holistic impacts
• Outcome-driven with a focus on both emotional and functional results
• Persuasive communicator
• Self-driven and organized
• Naturally curious and innovative
• Charismatic and adaptable team player
• Pragmatic in applying design trends
• Versatile in various design contexts

#LI-HYBRID
#LI-AL1
Not all candidates will be eligible for the upper end of the salary range (or have the minimum apply to them), but rather, the exact salary will be dependent on the successful candidate's location, relevant knowledge, skills, and qualifications.
Targeted salary range
$138,293 - $233,878 USD
Diversity, Equity & Inclusion at BigCommerce
Our employees make the difference. At BigCommerce, we believe that celebrating the unique histories, perspectives and abilities of every employee makes a difference for our company, our customers and our community. We are an equal opportunity employer and the inclusive atmosphere we build together will make room for every person to contribute, grow and thrive.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the interview process, to perform essential job functions and to receive other benefits and privileges of employment. If you need an accommodation in order to interview at BigCommerce, please let us know during any of your interactions with our recruiting team.
Learn more about the BigCommerce team, culture and benefits at https://careers.bigcommerce.com .