Join Our Team at RealWork Labs!
Hello there! We're RealWork Labs, a dedicated crew of innovators based in Austin, Texas. We're in the business of helping home service providers build online trust with homeowners, and we're pretty good at it, if we do say so ourselves.
We've built a hyper-local content platform that allows service providers to easily share their work through videos, reviews, and photos tied to their job site location. It's all about quality and trust with us, and we're proud to say our platform has proven its worth by helping our clients establish a strong online presence and build trust with their customers.
RealWork Labs is based 100% in the US and headquartered in Austin, TX.
The Role:
The Customer Success team at RealWork Labs is responsible for building long-lasting, consultative relationships with our customers. The Customer Success Specialist acts as a trusted advisor, providing outstanding service and insight into the tools and expertise necessary for our customers to find success with the RealWork Labs platform - expanding their online presence, reaching new customers, and driving additional business to increase their bottom line. Customer Success Specialists provide customers with the advice they need to make the most of their relationship with RealWork Labs, leading to renewed service agreements and increased engagement.
Responsibilities
- Display a positive can-do attitude and demonstrate a commitment to delivering fantastic customer service
- Gain a broad knowledge of our products to answer a wide variety of customer questions
- Use excellent communication skills to establish a conversational rapport and quickly determine customer needs
- Resolve complex customer issues by analyzing problems and providing logical solutions
- Provide clients with training on our products and offer proactive, data-driven suggestions on how they can best utilize our products
- Maintain Salesforce by accurately updating customer records and client interactions occurring either by phone and email
Qualifications
- Enthusiasm for helping customers over the phones, and the ability to educate customers on how to best use a SaaS solution
- 2+ years of phone-based customer success or sales experience required
- Excellent verbal and written communication skills
- Strong organizational skills including attention to detail and multi-tasking
- Adaptable with the ability to learn new technologies, assess situations quickly, and look for smarter, better ways to achieve goals
- Experience handling a high volume of customer interactions via phone, email and text preferred
- Ability to work collaboratively and cooperatively in a team environment
Our Benefits
- Startup environment within a stable, industry-leading company.
- Competitive salary, commission structure & equity
- Health, Dental & Vision benefits
- Regular team outings & events
- Flexible PTO
RealWork Labs is an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual preference, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local, state, and federal law or ordinance.
Top Skills
What We Do
A simple solution for your business, and a revolution in field software.
RealWork Labs is redefining the way home service business interact with their customers and grow their online footprint. We make it easier than ever before for field-based businesses to show off the high-quality work their teams produce every day. Our mobile platform helps hundreds of businesses across the country reach new customers in a few simple steps.
CAPTURE: Take Back Control
Generate real, relevant content from your team members on location. This content demonstrating your quality work will go on to enrich every aspect of your online presence, as well as drive you more new business on places like Google and Facebook, all without the need of expensive black-box services like SEO.
CHECK-IN: Rethink Word of Mouth Marketing.
Checking in to job sites tells Google and other search engines where you’re working, contextualizes your photos and reviews, and gives you organic credit at the local level. So, the next time someone nearby searches for your service, you show up where it matters most.
Take your Google reviews to the next level. Match your Google reviews to those job sites. Give homeowners the confidence your reviews are real and you’re the best service provider for the job. Your business happens out in the field, not around the office. Our platform understands that.
BROADCAST: Social Proof is the future.
Our software will take the photo, the video, the Google review, and advertise it to the friends and neighbors directly around your check-in point.
This social proof material, driven by your staff and their great work, makes you the neighborhood provider of your services. Immediately show others that you service their area and you’re referred by someone they most likely know. Ultimately, this creates an endless cycle of referrals for your business!
Simply put, leave a “digital yard sign” at your jobs driving more work your direction once you’ve left.
Why Work With Us
We're a software company based 100% in the US and headquartered in Austin, TX. As a business culture, we follow First Principle Thinking, which seeks to challenge what we think we know, throw out assumptions, and start with every problem from the ground up to build true solutions.
You’ve never seen anything like this, or what's to come.
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