Customer Account Executive, SMB

Do work that matters. 

At AlertMedia, everything we do supports our mission: To save lives and minimize loss by identifying active threats globally and facilitating timely communications when an emergency threatens personal safety and business continuity.  

Our values which reflect our view on what’s important and what’s right include: We’re humans not robots, Customers always come first, We work better together, Simplicity is our strength, Our reputation is priceless, Hard work pays off.  

As one of the fastest growing software companies in the nation, we’re focused on finding the best talent and building the best team to continue accelerating our rapid growth to keep up with our demand! 

As a Customer Account Executive, SMB, you’ll work directly with your Sales Manager to master our product, sales process, forecast methodology and internal tools – to facilitate meetings with both your customers/prospects and internal partners and sell our platform to achieve your goals. You will manage your territory, originate leads, create, and close full cycle sales opportunities. You’ll work closely with our existing customers and partner with CSM’s to ensure our customers achieve their primary business objectives, while also overseeing expansion sales and collaborating with Renewals Managers for contract renewals spanning single and multi-year terms. 

Who you are: 

You are passionate about helping customers achieve their primary business objectives with the AlertMedia platform, revenue growth, creating and closing sales opportunities, solving problems, working cross-functionally and skilled in creating strategies and tactics that drive revenue. You thrive in a fast-paced environment and have a roll-up-your-sleeves approach with a willingness to support the broader team and business. You take extreme ownership of everything you are responsible for and are driven to continually improve. 

What you get to do every day: 

• Run the day-to-day activities of a large geographic territory and maintain AlertMedia processes. 
• Meet with your Sales Manager to review your forecast, pipeline, individual opportunities, territory, and pathway to exceeding your quota. 
• Collaborate across various internal teams to ensure the overall success of the program and annual team goal achievement. (Customer and Field Marketing, Customer Success Managers, Renewals Managers, Product Marketing, Finance).
• Meet with customers to facilitate sales growth, negotiations, product demos, new product overviews, support related questions, etc.  
• Execute the AlertMedia sales methodology and process with excellence while serving the customer’s needs. 
• Learn and demonstrate the AlertMedia platform to new and non-AlertMedia users. 

What you bring to the role: 

• 3+ years' experience in account management or sales with a history of success in SaaS (Software as a Service) Sales. 
• A people first, process oriented and data driven mindset. 
• Experience managing opportunities with complex, multi-threaded sales cycles. 
• Ability to map account whitespace, connecting the dots in customer organizations and accurately forecast.
• Proven success in closing opportunities with a consistent track record of hitting goals and numbers. 
• Demonstrated success in relationship building, prospecting, pipeline management, contract negotiation and closing customers. 
• Ability to build positive relationships and influence key stakeholders. 
• Strong communication and interpersonal skills; ability to be personable yet persistent. 
• Comfortable with ambiguity; ideal candidates have experience adapting in rapidly changing environments and contributing to an evolving sales process.
• Experience leveraging Salesforce and Outreach.io 
• This is a hybrid position based in Austin, Texas. Must be located in Austin or the surrounding areas.

Why you’ll love working at AlertMedia:  

• Competitive base salary + Uncapped commissions + Company-Wide Bonus program  
• Generous and flexible time and parental leave policies  
• Health benefits - Medical, Dental, Vision and Life Insurance 100% paid for employees!  
• 401K with generous company match
• Amazing rewards and incentives – we love celebrating each other!  
• Commitment to community service with opportunities to give back   
• A Best Places to Work company 8 years in a row and numerous other awards  
• Access to brand new downtown office with 360 views of Austin, high-tech building gym, and nearby running trails  
• Ongoing learning and career development opportunities facilitated by our Sales Enablement and Learning & Development teams  

About AlertMedia:  

AlertMedia helps organizations protect their people and businesses through all phases of an emergency. Our award-winning threat intelligence, emergency communication, and travel risk management solutions help companies of all sizes identify, respond to, and recover from critical events faster and more confidently. AlertMedia supports essential communication for thousands of leading businesses—including DHL, JetBlue, Coca-Cola Bottling, In-N-Out, and Walmart—in more than 130 countries. 

We are an equal opportunity employer focused on creating a collaborative and exciting place for all to work. Ensuring a diverse, inclusive, and equitable workplace for all people is key to our success and core to our values. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.  

This is an amazing opportunity to be part of our wave of momentum and take our company, and your career, to the next growth stage. We'd love to get to know you better and share how we serve our amazing customers. For more information, please visit www.alertmedia.com  

Come join us in our mission to save lives and minimize loss through effective communication.   

AlertMedia does not currently sponsor applicants for work visas.  

By applying for the role, you agree that Alert Media will use your Personal Information in connection with the recruitment process and in accordance with our Privacy Policy – https://www.alertmedia.com/legal/privacy-policy/