Lots of tech companies disrupt. But, many fail when they try to scale. We're different. CockroachDB makes it easier for companies to build and scale apps. This is how and why we're helping some of the most innovative companies on the planet. We tackle problems head-on and focus on solutions that create lasting impact.
Because when our customers win, we all win.
The Role
CockroachDB helps anyone who needs to scale fast, survive anything, and thrive everywhere. We are looking for a Corporate Operations Engineer who will join our helpdesk team and its related duties. This role will report to the IT Operations Manager and work closely with the Security, Office & People teams. The company has doubled in size in the last year with continued accelerated expansion. You will:
- Be responsible for support requests sent to the Helpdesk
- Provide onsite (Austin, Texas) support as well as remote support
- Coordinate hardware ordering/shipping for new hires
- Assist with fleet management (80% Mac, 20% Windows). Keeping our endpoints compliant!
- Write and maintain documentation
- Assist with new hire onboarding/training
- Manage SAAS tools
- Support AV issues
- Assist the Corporate Engineering team with broader projects
The Expectations
In the first month you will join your Corporate Engineering Team and learn the processes in place for our various IT systems. We believe that it's essential for you to take this first month to become familiar with our technology, company, and our culture.
By your second month you will be responding & resolving all Helpdesk requests, escalating to the broader Corporate Engineering team as needed. You will begin to determine the parts of the Helpdesk process most interest you and work with your manager to focus your efforts on projects that improve these processes.
As our team grows you will have the opportunity to shape the direction of the Helpdesk. We want our employees to have a seamless productivity experience. Our best work should be invisible.
We also offer technical training and experienced mentorship to help you learn and grow into whatever you wish it to be.
You Have
- 2-3 years of experience in a Level II Support role
- Comfort supporting Mac and Windows
- Experience managing GSuite, Okta, O365, Slack
- Security centered mindset
- Experience supporting national & international employees
- Networking experience, a plus!
- An excitement for getting things done in a fast paced environment
The Team
Richard Dachtera - Corporate Engineering, Senior Manager
Richard is the founding member of the Corporate Engineering team at Cockroach Labs. Over the last two and a half years he’s owned every aspect of the organization. He helped bring the company to SOC2 compliance, supported the company during the COVID transition and opened three offices for the company. Before Cockroach Labs he spent five years at Dropbox as their founding Corporate Engineer hire in New York and then Seattle. Outside of work he’s an avid photographer, with rolls of film easily found in his coat pockets. Also Richard is the unofficial photographer for the company, volunteering his time to take headshots for all employees.
Mike Geehan - Senior Director of Security
Mike Geehan is responsible for the safety and security of CockroachDB Cloud and surrounding infrastructure. Mike joined Cockroach Labs from a DC based start-up, and prior to that spent time in larger tech companies in a wide range of roles. Mike is focused on team development. Enabling and growing his team is paramount to the success of the team, and hence the business as a whole. Mike is based in Houston, Texas, and outside of work is focused on his family, his bikes, and in getting a cycling related non-profit organization off the ground
Cockroach Labs is proud to be an Equal Opportunity Employer building a diverse and inclusive workforce. If you need additional accommodations to feel comfortable during your interview process, please email us at [email protected].
Cockroach Labs has a hybrid work model, with Roachers that are local to one of our offices coming in on Mondays, Tuesdays, and Thursdays and working flexibly the rest of the week. While we’ve learned valuable lessons working remotely, nothing can replace the connection, creativity, and fun that occurs when Roachers get together and we are committed to fostering a workplace that encourages collaboration and allows us all to do our best work.
Benefits
- Stock Options
- Medical Insurance
- Vision Insurance
- Dental Insurance
- Life and Disability Insurance
- Professional Development Funds
- Flexible Time Off
- Paid Holidays
- Paid Sick Days
- Paid Parental Leave
- 401(k) Plan
- Mental Wellbeing Benefits
- And more!
The annual anticipated base salary range for U.S. candidates for this role is listed in USD below. Salary is one component of the Cockroach Labs’ Total Rewards package, which also includes, for each employee: stock options, medical insurance, vision insurance, dental insurance, life and disability insurance, funds towards professional development resources, flexible paid time off, 11 paid holidays a year, 10 paid sick days a year, paid parental leave, a 401(k) plan, and wellbeing benefits.
We set standard ranges for all U.S.-based roles based on function, level, and geographic location, benchmarked against similar stage growth companies. Actual salaries may vary and fall outside of this range depending on factors such as a candidate’s qualifications, geographic location, skills, experience, and competencies. In addition, we are often open to a wide variety of profiles, and recognize that the person we hire may be less experienced (or more senior) than this job description as posted.
Salaries for candidates outside the U.S. will vary based on local compensation structures.
This position will remain posted until filled. Applicants should apply via our Careers Page.
Annual Anticipated Base Salary Range (U.S)
$84,000—$110,900 USD
Top Skills
What We Do
Named after resilience and continuity, Cockroach Labs is the creator of CockroachDB, the planet's most highly evolved cloud-native, distributed SQL database. The goal is simple: to enable companies of all sizes across the world to build mission-critical apps and scale fast, survive anything, and thrive anywhere. Currently, CockroachDB is deployed at some of the world's top enterprises including Bose, Comcast, Netflix, and some of the largest names in banking, retail, and media.
Cockroach Labs was founded by a dedicated team of engineers and is backed by seasoned investors including Altimeter, Benchmark, GV, Firstmark, Index Ventures, Redpoint Ventures, Sequoia Capital, Tiger Capital, and Workbench.
Why Work With Us
Maintaining a human-centered culture has been a top priority at Cockroach Labs since day one. Even as we grow, we remain focused on building diverse, inclusive spaces that inspire innovation and creating opportunities to connect while encouraging employees to find their own unique balance of personal & professional commitments. Flexibility is key.
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