Community Strategist, Agile & DevOps

Working at Atlassian
Atlassians can choose where they work - whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.
Community Strategists, within the Community & Learning team, are responsible for building short and long-term community-led growth strategies for each of our solution areas. They support the execution of these strategies in partnership with internal teams, and report meaningful community metrics and insights back to the business. They manage broad programs of work across our community forum, community-led events, training, and certification ecosystem in service of business goals. They enable and consult with internal teams, providing expert guidance on the community-building and learning oriented programs they can leverage to meaningfully connect with our users, foster customer-centric growth and enable our Champions and users at scale.
Responsibilities

• Own community-led growth strategy planning for ADO Solutions in partnership with key stakeholders from Marketing, Product and within the Community & Learning organization
• Regularly connect with key stakeholders and execute against yearly plans in partnership with them and other ADO SME teams
• Define community performance measures and analyze data to provide deep insight to ADO stakeholders, including trends, strengths, opportunities, weaknesses and threats; report on results from initiatives and ROI
• Observe and report on industry community trends and competitor solution community offerings, making recommendations on Atlassian's approach and opportunities for improvement
• Act as a liaison between the community and the company, ensuring their voice is heard internally within stakeholder groups
• Advocate internally for visibility and inclusion of Community & Learning as critical components of customer's success with our products and solutions; drive internal enablement for community offerings including regular presentations at Marketing roadshows, individual team level meetings, documentation and blogging
• Define repeatable processes and best practices that will help us scale, sharing key insights with leadership and stakeholders. You'll also create internal self-serve playbooks & resources that help drive loyalty and boost engagement
• Develop initiatives to increase product user participation, engagement and satisfaction with our community forum and within Atlassian Community Events
• Look for opportunities to grow our champion base, make customers more successful with our products and engrain community early on in the customer journey

Qualifications

• 7+ years in a community, advocacy, or customer engagement or evangelism focused role
• Proven experience building, managing, delivering on and scaling complex programs
• Experience with analytics and understanding of metrics and KPIs (as defined)
• Strong experience with converting data into applicable strategies
• Adept at advancing and growing relationships with executive stakeholders and partners
• Strong cross-functional, project management experience including planning, scheduling, monitoring and stakeholder reporting
• Demonstrated experience in leading key projects, including strategic customer programs from inception to successful roll-out and beyond
• Strong documentation, communication, influencing and presentation skills
• Proven ability to navigate blockers and implement unique solutions to problems
• Comfortable working autonomously and within a distributed team

Compensation
At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are:
Zone A: $133,100 - $177,500
Zone B: $119,800 - $159,700
Zone C: $110,500 - $147,300
This role may also be eligible for benefits, bonuses, commissions, and equity.
Please visit go.atlassian.com/payzones for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.
Our perks & benefits
Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit go.atlassian.com/perksandbenefits to learn more.
About Atlassian
At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.
We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.
To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.
To learn more about our culture and hiring process, visit go.atlassian.com/crh .