​​Lead Cloud and Security Support Engineer

Why should I Apply:

At Sonar, we’re a group of brilliant, motivated, and driven professionals working hard to help organizations build responsible, secure, high-quality code quickly and systematically. We build solutions that don’t just solve symptoms of problems – we fix problems at the source – source code, to be specific.

We have a dynamic culture with employees worldwide and hub offices in the USA, Switzerland, the UK, Singapore, and Germany. We believe team members should have the opportunity to come to work every day, work on a product they are proud of, love what they do, and feel energized by their peers. With our roots deep in the open source community, we’re all about the mission: provide solutions that deliver Clean Code.

To achieve this, our IT Operations team has a mission to “Support and Scale our Cloud Infrastructure by providing a stable, secure, and frictionless technology environment.” We manage cloud infrastructure systems that support the organization, enabling teams and individuals to deliver their best work.

The impact you can have

The IT Operations team is composed of passionate engineers who are fully engaged in delivering the best products that help teams deliver their best work. We are focused on reducing friction and getting the most value from solutions to enhance outcomes. We want to expand our team to keep managing our Cloud platform in a predictable way that accounts for scalability, resilience, and performance.

On a daily basis, you will

• Lead, manage, and drive the office and Cloud IT Infrastructure and Security support.
• Take ownership of Cloud Infrastructure and End-point Security issues reported and see problems through to resolution.
• Monitoring and support of applications, Network Infrastructure, Network and security events.
• Manage tickets for Incidents and requests for services in the ServiceNow queue.
• Research, diagnose, troubleshoot, and identify solutions to resolve infrastructure incidents and SIEM alerts.
• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
• Help end users and departments that have localized network problems.
• Work with Infrastructure as a Code, AWS CFN/CDK, IAM, Linux, DNS, Certificates, and network management.
• Document technical knowledge in the form of notes, manuals, and RunBooks and Knowledge Articles.
• Act as a Support representative in the cloud and office Infrastructure projects.
• Take the initiative to improve infrastructure platforms and process automation toward operational excellence.
• Investigate reported customer security issues and vulnerabilities.

The technical skills you will demonstrate

• Lead Engineer with at least five years of experience in AWS, Linux, DNS, and network administration.
• Good knowledge of systems engineering, network foundations, and network protocols.
• Experience with VPN, Firewalls, Switches, Office LAN, and WiFi network infrastructure.
• Experience with supporting AWS Infrastructure. Azure and GCP is a plus.
• Experience with AWS Security services such as Security Hub, GuardDuty, and Config.
• Hands-on scripting and automation with Python, Powershell, Bash, YAML, and Cloudformation.
• Experience with IaC, Ansible, Git/Github, and Certificate management.
• Capable of performing log analytics and insights to correlate events and determine root causes.
• Background in observability systems like DataDog and/or SIEM monitoring.

Nice to have:

• Certifications in AWS, Linux, Fortinet, Network, or other position-related fields.

The soft skills you will demonstrate

• Highly autonomous, pragmatic, and organized.
• Open-minded and very positive can-do attitude.
• You prefer to work in a team, sharing information and ideas and understanding the power of collective thinking to get the best solutions.
• Comfortable in dealing with change and complexity.
• Self-confident enough to challenge the status quo as well as to receive and give feedback to improve the team and yourself.
• Valuing “done” over “perfect”.
• You are friendly and enthusiastic.

Why you will love it here:

• Our culture and mission set us apart. We have a dynamic work culture that values respect and kindness – and embraces the right to fail (and get right back up again!). We believe that the best idea wins and everyone has a voice.

• We believe that great people make a great company. We value people skills as much as technical skills and strive to keep things friendly and laid-back while still being passionate leaders in our domains. Our 550+ SonarSourcers from 33 different nationalities can relate!

• We embrace work-life balance. It is important to maintain a healthy work-life balance. This is why we have a flexible work policy that includes remote and in-office hybrid work (minimum three days a week in the office - Monday/Tuesday/Thursday).

• We have a growth mindset. We love to learn and believe that continuous education is critical to our success. In an ever-changing industry, new skills are a must, and we're happy to help our team acquire them.

We prioritize Diversity, Equity, and Inclusion:

At Sonar, we are a global workforce and recognize the value of different backgrounds, and global cultures.

We are committed to creating a diverse work environment and are proud to be an equal-opportunity employer. All qualified applicants will be considered for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

All offers of employment at Sonar are contingent upon the clear results of a comprehensive background check conducted prior to the start date.

Please note that applications submitted through agencies or third-party recruiters will not be considered.