Card Fraud Team Lead

Company Description

Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed.

Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments. Wise is on a mission to make their life easier and save them money.

As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere.

More about our mission.

Job Description

Wise has already pioneered new ways for people to transfer money across borders and currencies. Our customers can also manage their hard-earned money with the world’s first platform to offer true multi-currency banking and spend with their Wise card. Your mission is to help us out preventing Card Fraud and supporting our cardholders with their fraud disputes.

Here’s how you’ll be contributing:

• Deep dive into suspicious transactions and in general, performing agents tasks 25-30% of your time

• Planning, coordinating, and monitoring the card fraud operations, contributing to achieving and maintaining the internal and external service standards, including but not limited to scheduling, key metrics monitoring and internal reporting, work guidelines

• Collaborating with the development and product team on policies, plans and longer term objectives

• Contributing to improvements and changes related to fraud prevention, customer satisfaction, increasing automation, efficiency and accuracy

• Developing and maintaining in the team the awareness of regulatory and scheme requirements, risk-based approach, relevant internal plans and changes

• Supporting your team members’ progress, conducting and documenting performance reviews for them, assigning and supporting projects and monitoring their results

Qualifications

A bit about you: 

• You have experience with the card payment industry, preferably in card fraud

• You have a track-record of building successful teams and developing people 

• You have some experience working with different functions in an organization (engineering, analytics, product teams) 

• You have an aptitude for learning new skills, taking initiative and a proactive approach to problem solving

• You’ve worked in cross functional teams and can manage senior stakeholders

• Must already be legally authorized to work in the US, we cannot provide Visa sponsorship for this role

• Reg-E knowledge and experience is beneficial.

Salary for this role is 95,000 - 107,500 USD/year based on varies factors such as experience, interview process, etc.

Additional Information

In your cover letter, please answer the following questions:

• What drives you to apply for this role?

• What would you bring to the team?

For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

Keep up to date with life at Wise by following us on LinkedIn and Instagram.