Company Description
Our Card Dispute and Chargeback team is one of the frontiers of the exciting Wise world, helping our customers recover the cost of their problematic transactions, making sure we stay compliant with the card scheme and the relevant regulations, and pushing our partners to excel with us.
Our aim is to constantly improve our disputes and chargeback operations, supporting Wise mission while offering the best possible experience to our customers. We also work in close collaboration with our Card Fraud Team and our Dispute and Chargeback Team from the merchant side of Wise, helping each other to navigate at best in the domain, and keeping our customers constantly in mind.
Our Card Dispute and Chargeback team is spread across our Austin, Kuala Lumpur, Budapest and Tallinn offices, and we are now looking for a new agent to bring their impact to our mission.
Job Description
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Deep dive into customers' disputes and take appropriate actions.
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Process card chargebacks and provide required information to our partners and the card scheme.
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Learn and understand the relevant regulations and guidelines.
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Provide world class support to our customers via email and phone, if needed, in order to solve a dispute.
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Work with our dedicated developers to identify and support improvements.
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Report when appropriate to partners, card schemes and authorities.
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Previous experience with disputes or compliance.
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Some experience being part of a driven high performing team.
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Punctuality, independence and proactivity.
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Strong attention to detail.
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Tolerance for routine but also an ability to keep up with the fast changes in the card payments industry.
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Some experience handling independent parts or entire projects.
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Fluency in English is a must.
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Nice to have: Portuguese language skills.
Qualifications
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Experience working within a cross-office team.
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Experience within card issuing, acquiring institutions or merchants (in Wise included).
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Some experience working with regulatory or product compliance.
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Open to: Wisers who have been in their current role for at least 12 months.
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Reports to: Savannah Brady (ATX)
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Salary: $26.50 to $28.50 per hour
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Stock: To be reviewed at offer, depends on your current level
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This role requires a side-by-side with the hiring team
Additional Information
For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.
We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.
If you want to find out more about what it's like to work at Wise visit Wise.Jobs.
Keep up to date with life at Wise by following us on LinkedIn and Instagram.
What the Team is Saying
What We Do
We’re making a positive, irreversible change in the world of finance. Together.
People on every continent around the world are choosing Wise to help them live, travel and work internationally. We’re the fairest, easiest way to send money overseas.
Built by and for people who live global lives, we make sending money abroad up to 8 times cheaper than the bank. This is money without borders - instant, convenient, transparent and eventually free.
For our customers, using Wise is as simple as sending money from A to B, but behind our app and website is a complex engine of currencies and routes, that’s being designed, built and powered by our talented teams in cities around the world.
We’re just at the beginning of our story and we’re growing at an incredible pace. We won’t stop until anyone, anywhere can send, spend and receive money wherever they are, whatever they’re doing. There’s still heaps to do and we can’t do it alone.
Why Work With Us
We are a mission-driven company, looking to change banking for the better. Current banking systems don’t let us send, spend or receive money across borders easily. Or quickly. Or cheaply. So, we’re building a new one. If you're looking for an autonomous work environment, where you'll face cool challenges, learn and grow, you'll like working at Wise
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WISE Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Here at Wise we have a hybrid working model – a mix of working from home and from the office. Wisers can also work remotely for 90 days a year. By ‘remote’ we don’t just mean from home, but from wherever in the world you choose to!
