Business Partner, MSSP Field Alliances Operations (Remote)

As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We’re also a mission-driven company. We cultivate an inclusive culture that gives every CrowdStriker both the flexibility and autonomy to own their careers. We’re always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you.

About the Role:

The Business Partner role under field Alliances Operations will be responsible for day to day operations supporting the rapidly growing CrowdStrike MSSP partner ecosystem as well as Crowdstrike Alliances/Partner leadership team and wider Alliances/Partner team. This role will have an emphasis on managing strong Salesforce data and partner program integrity with emphasis on our partner facing processes. While providing a seamless CrowdStrike experience for our partners, the successful candidate will have the ability to constantly improve our operations, build scalability, and be the partner advocate. 

What You'll Do:

• Partnering with MSSP Partner Leaders and their teams with emphasis to assist with Channel strategy with data led insights into trends, gaps and opportunities to execute the plan.
• Continuous enablement of wider Alliances/Partner team to ensure seamless execution of partner related processes and initiatives.
• Managing day-to-day operational tasks to support MSP Partners, Partner Managers, and Sales teams.
• Understanding and interpreting data and ability to prepare metrics and KPIs that are shared with management on a regular basis.
• Managing partner onboarding and compliance support. Assisting with complex contractual cases.   
• Ensuring all partner deals are properly categorized and correct partner attribution is tagged. Regional deal support. 
• Advising on process enhancements and liaising with IT, capability and GTM teams. 
• Participating in QBRs to ensure processes are aligned with the needs of the business and provide recommendations for the future. 
• Participating in the Annual Planning Process.
• Investigating and Resolving Commissions issues escalated by the Comp Team.
• Instituting best practices and scalable processes, including data flow.
• Identifying opportunities to constantly improve and streamline processes, especially as the partnership model expands. Aligning with cross-functional teams to ensure positive user experience for our partners.
• Implementing new processes and process enhancements within the Americas.
• Delivering regular enablement sessions for wider Alliances/Partner sales teams. Onboarding of new hires. Managing knowledge transfer and training materials. 
• Training shared services team, and acting as a point for escalation. 

What You'll Need:

• Bachelor's degree
• Minimum 10 years of (Partner / Channel) Operations experience
• Minimum 5 years of MSSP Operations experience
• Strong working knowledge of how MSPs run their business
• Strong analytical background and ability to flush out anomalies
• Be a self-starter, detail and process oriented, and operationally-minded
• Excellent presentation, communication, and influencing skills, with strong business partnership experience
• Expertise in business applications including Excel, PowerPoint, Salesforce and Tableau
• Ability to work in a fast-paced environment and manage through ambiguity and change 
• Curious minded and willingness to constantly improve experience for our partners and internal teams 
• Ability to optimize and prioritize tasks

#LI-CL1

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Benefits of Working at CrowdStrike:

• Remote-friendly and flexible work culture

• Market leader in compensation and equity awards

• Comprehensive physical and mental wellness programs 

• Competitive vacation and holidays for recharge  

• Paid parental and adoption leaves

• Professional development opportunities for all employees regardless of level or role

• Employee Resource Groups, geographic neighbourhood groups and volunteer opportunities to build connections

• Vibrant office culture with world class amenities

• Great Place to Work Certified™ across the globe

Right to Work

CrowdStrike, Inc. is committed to fair and equitable compensation practices. The base salary range for this position in the U.S. is $150,000 - $240,000 per year + variable/incentive compensation + equity + benefits. A candidate's salary is determined by various factors including, but not limited to, relevant work experience, skills, certifications, job level, supervisory status, and location.

Expected Close Date of Job Posting is:02-09-2025