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The Global Complaints Team Lead will oversee a team of Complaints Officers, ensuring effective complaint resolution, regulatory compliance, and exceptional customer service. The role focuses on improving team performance through coaching, managing capacity, and analyzing trends while integrating customer feedback into service enhancements and driving operational improvements.
As a Complaints Officer at Wise, you will investigate and resolve customer complaints, ensuring timely resolutions while understanding regulatory obligations. You'll analyze systemic issues, communicate clearly with teams, use internal tools effectively, and maintain proper records. A customer-first approach is essential, along with engaging in continuous training and process improvement.
As a Senior Recruiter at Wise, you will develop and implement effective recruitment strategies, enhance candidate experiences, and utilize data for optimizing recruitment processes. You will focus on building a diverse talent pool, collaborating with various teams, and fostering a strong company culture.
