SupportNinja
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Benefits at SupportNinja
Our commitment to kick-ass support means that we need to have a powerful team. Our commitment to our team of Ninjas, shines throughout our culture. Our clients and employees are both important to us, so we never compromise when it comes to either. We treat our employees like family, and many consider our workplace their second home. All profit is reinvested back into the company with investments in continued education and wellness for our Ninjas.
Office Perks
Commuter benefits
SupportNinja gives you the choice to pick between getting a monthly parking pass or a $100 stipend if you ride public transportation, your bike, walk or scooter! (with 1 weekly-rotating parking spot)
Company-sponsored outings
SupportNinja hosts company outings Annually. We got to the Philippines for the End of the Year Gala and have a retreat during the summer
Fitness stipend
SupportNinja reimburses its employees up to $50 per month for many of the most common health and fitness services and activities.
Pet friendly
SupportNinjas loves our pets and you can bring in your fur baby anytime!
Free snacks and drinks
SupportNinja has a fully stocked kitchen including unlimited snacks, coffee, tea and all of the flavored fizzy water you can handle!
Financial + Retirement
Company equity
SupportNinja offers stock options through its employee stock option program, including vesting over a four-year period.
Performance bonus
SupportNinja's performance bonus plan includes everything from cash rewards for exceeding our KPI goals to merit based increases when employees meet company and client targets.
Professional Development
Customized development tracks
Job training & conferences
SupportNinja offers professional development opportunities like annual individual budget for training by department, support to seek growth in positions and KPIs tied to managers to foster growth.
Online course subscriptions available
Promote from within
Lunch and learns
SupportNinja has an ongoing weekly book club where we read and discuss books relevant to our industry as well as professional growth. Kindle included!
Health Insurance + Wellness
Dental insurance
Our dental plan covers $:param:1 of expenses.
Health insurance
SupportNinja covers 100% of health insurance cost for enrollment.
Team workouts
SupportNinja's team fitness initiatives include weekly walks, standing desks, and initiatives to keep people moving including a stipend for enrollment in fitness classes.
Vision insurance
SupportNinja's vision benefits plan covers 100% for annual eye exams with $120 for glasses and contact lenses.
Wellness programs
Culture
Volunteer in local community
At both our Austin and Philippines side of our company, we strongly believe in giving back to our local communities.
Flexible work schedule
SupportNinja provides employees with a flexible work schedule that includes Compressed week (work from home Fridays) with flexible start and end times.
Open door policy
Open office floor plan
Remote work program
Our remote work program includes work from home and working remotely on occasion as needed and when personal matters require our Ninjas to do so.
Team based strategic planning
OKR operational model
Child Care + Parental Leave
Generous parental leave
We provide up to 16 weeks of parental leave for the primary caretaker. Acme Co. also provides 16 weeks of leave for the secondary caretaker.
Vacation + Time Off
Generous PTO
SupportNinja employees have unlimited PTO!
Paid holidays
Paid sick days
Sick days do not count against PTO at SupportNinja. We want our Ninjas to stay well and get better if they get sick.
Unlimited vacation policy
Diversity
Highly diverse management team
