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As a Senior Software Engineer at NinjaOne, you will lead the development of scalable IT Operations software, ensuring high quality and performance. You'll provide technical leadership, contribute to software architecture, and collaborate with cross-functional teams to meet customer needs.
As a Manager of Customer Success, you will lead and develop a team of Account Managers to optimize customer relationships and achieve growth targets. Responsibilities include driving customer satisfaction, overseeing strategic account management, analyzing product usage data, and collaborating with various teams to enhance the customer journey.
The Manager of Customer Success will lead and develop a team of Account Managers, ensuring high levels of customer satisfaction and retention. Responsibilities include overseeing account management strategies, developing KPIs, fostering a customer-centric culture, driving growth through renewals and upsells, and collaborating with various teams for customer success. The role requires utilizing Salesforce for tracking and operational excellence, advocating for customers, and addressing their needs effectively.