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As an Account Director, you will manage strategic customer relationships, drive revenue growth, and ensure high customer satisfaction and retention. This role involves creating strategic account plans, building executive relationships, supporting customer success teams, and mentoring others to achieve account objectives. You’ll also monitor customer health and take action to mitigate risks, while leading initiatives for upsells and account expansions.
As a Senior Staff Product Support Engineer, you will troubleshoot technical issues, lead the development of fixes, communicate with stakeholders, manage customer configurations, identify patterns for improvements, and lead technical projects for new feature rollouts.
The Senior Professional Services Consultant ensures successful delivery and optimization of social service software solutions by conducting assessments, engaging clients, facilitating training, and providing strategic consulting. This role emphasizes client-centered strategies to improve service adoption and achieve business goals within the nonprofit and healthcare sectors.