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As a Technical Support Representative at BigCommerce, you will provide technical support and exceptional customer service to merchants in both French and English. Responsibilities include troubleshooting technical issues, educating customers on platform features, and developing solutions to enhance customer satisfaction. You'll work in a fast-paced environment, handling phone, email, and chat support while collaborating with management and developers to improve product functionality.
The Sales Engineer facilitates sales growth for BigCommerce by providing technical expertise, conducting needs analysis, and supporting the Sales team during the sales cycle. They educate prospects on BigCommerce solutions, lead product demonstrations, and collaborate with various teams to enhance sales efficiency and customer satisfaction.
The Sales Engineer will support the sales process by providing product demonstrations, technical consulting, and recommendations to align BigCommerce solutions with client needs. They will educate prospects, document client requirements, and collaborate with sales and marketing to enhance product positioning.
