Top Remote Customer Success Jobs in Austin, TX

Implementation Manager for deploying Zero Trust/SASE solutions, leading technical implementation tasks, ensuring customer success, collaborating with various teams at Cloudflare, and providing technical expertise and guidance to customers.

Manager in Customer Success responsible for managing a team of Customer Success Managers to drive product adoption, customer engagement, and growth. Develop Customer Success program, manage team OKRs, and build strong relationships with customers. Must have 8+ years in Customer Success, 3+ years in people management, and proven track record in Enterprise SaaS companies.

Oversee performance of the assigned R365 Workforce Support teams, collaborate with Customer Success Leadership, propose and test new processes and technologies, assist in developing the team structure, strategize for scalable growth, spearhead change management, serve as primary contact during service incidents, assist with reporting and cost efficiency, mold and optimize department culture, hire new team members, develop relationships with Product and Engineering leaders, address escalated issues, conduct team meetings, and other assigned duties.

This is an extraordinary opportunity to work as an AMS Customer Advocate at ServiceNow, engaging with the Americas (AMS) President and the largest strategic customers. Responsible for designing and executing the AMS Customer Engagement program, organizing executive-level customer engagements, optimizing customer interactions, and contributing to the overall growth strategy.

Hotel Engine is seeking a Claims & Disputes Specialist to collaborate with suppliers and internal teams to resolve billing discrepancies, reconcile overcharges, investigate anomalies, and communicate solutions internally and externally. The role requires strong communication skills, basic accounting knowledge, quick learning ability, problem-solving skills, and proficiency in Excel, Wex, and Salesforce.

Join Bonterra Tech as a Customer Support Specialist to provide exceptional support for their software products. Collaborate with internal teams and organizations to ensure seamless customer experiences and timely issue resolution. Utilize CRM tools and technical expertise to drive customer satisfaction and positive impact in the social good sector.

The Director of Customer Success is responsible for overall customer retention and satisfaction, as well as building and managing business relationships between various SailPoint teams. This role involves coaching, training, and managing Customer Success Managers globally to help customers achieve success through SailPoint's products and services.