Top Tech Jobs & Startup Jobs in Austin, TX
The AML Investigator will assess and investigate suspicious activity on accounts, interpreting data to mitigate money laundering concerns and ensuring compliance with internal procedures. They will work closely with the AML Investigation team and developers to enhance product quality.
The Due Diligence Agent is responsible for conducting thorough business due diligence as part of the KYC process, engaging in research and analysis, and communicating with customers regarding complex cases. The role involves verifying documentation, assessing risk levels, and ensuring compliance with AML/CFT regulations to support regulatory reviews and audits.
As a Customer Support Associate at Wise, you will provide exemplary customer service primarily through phone, email, and chat. Your key responsibilities include ensuring customer satisfaction, being creative and solution-oriented, and supporting customers while adapting to their needs in a fast-paced environment.
The Reconciliation Senior Specialist will execute reconciliation tasks related to bank accounts, payments, and audits, investigate discrepancies, perform month-end close activities, and assist in improving reconciliation processes while working closely with the Payments and Technical teams.
As the Americas People Operations Lead at Wise, you will spearhead strategic leadership and transformational change in People Operations across the US and LatAm. You are tasked with enhancing service delivery, ensuring compliance, managing resources and budgets, and fostering employee engagement, while also mentoring the People Services team and contributing to future planning and expansion.
As a Complaints Officer at Wise, you will investigate and resolve customer complaints, ensuring timely resolutions while understanding regulatory obligations. You'll analyze systemic issues, communicate clearly with teams, use internal tools effectively, and maintain proper records. A customer-first approach is essential, along with engaging in continuous training and process improvement.
As a Senior Recruiter at Wise, you will develop and implement effective recruitment strategies, enhance candidate experiences, and utilize data for optimizing recruitment processes. You will focus on building a diverse talent pool, collaborating with various teams, and fostering a strong company culture.
The Workday Payroll Consultant will lead payroll implementations, ensure smooth service delivery, and collaborate with stakeholders to design tailored solutions. Responsibilities include configuring Workday payroll, conducting training, staying updated on Workday features, and providing excellent customer support.
The Customer Success Lead will build and lead the North America CSM team to enhance partner satisfaction through operational improvements, technical solutions, and data-driven strategies. Responsibilities include managing relationships with partners, analyzing data for operational challenges, and implementing technical solutions for API integration.
The Global Complaints Team Lead will oversee a team of Complaints Officers, ensuring effective complaint resolution, regulatory compliance, and exceptional customer service. The role focuses on improving team performance through coaching, managing capacity, and analyzing trends while integrating customer feedback into service enhancements and driving operational improvements.
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