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The role involves owning the school district lifecycle, fostering relationships with district administrations, serving as an ambassador of Canva for Education, providing value to customers, understanding the Canva user lifecycle, identifying trends, and driving retention within districts.

In this role, you will define and execute a Customer Success operations strategy, optimize processes, and analyze customer data to enhance onboarding, retention, and satisfaction. You'll also manage CS tools, collaborate cross-functionally, and develop KPIs to ensure alignment with company goals.

As a Mid Market Account Executive at Canva, you will lead account planning, manage sales pipeline and revenue growth using Salesforce, and build long-term customer relationships. You'll also serve as a product expert, assessing customer needs and aligning them with tailored creative solutions while collaborating with cross-functional teams to drive success.