Top Operations Jobs in Austin, TX
The AML Investigator will assess and investigate suspicious activity on accounts, interpreting data to mitigate money laundering concerns and ensuring compliance with internal procedures. They will work closely with the AML Investigation team and developers to enhance product quality.
The Due Diligence Agent is responsible for conducting thorough business due diligence as part of the KYC process, engaging in research and analysis, and communicating with customers regarding complex cases. The role involves verifying documentation, assessing risk levels, and ensuring compliance with AML/CFT regulations to support regulatory reviews and audits.
As a Complaints Officer at Wise, you will investigate and resolve customer complaints, ensuring timely resolutions while understanding regulatory obligations. You'll analyze systemic issues, communicate clearly with teams, use internal tools effectively, and maintain proper records. A customer-first approach is essential, along with engaging in continuous training and process improvement.
The Global Complaints Team Lead will oversee a team of Complaints Officers, ensuring effective complaint resolution, regulatory compliance, and exceptional customer service. The role focuses on improving team performance through coaching, managing capacity, and analyzing trends while integrating customer feedback into service enhancements and driving operational improvements.
The Senior Implementation Manager will lead major implementation projects for banks and businesses, ensuring on-time, high-quality delivery. This role involves problem-solving, managing risks, and building relationships with partners while navigating both business and technical contexts.
Lead the North America Payment Operations team by managing processes, developing team skills, setting goals, monitoring performance, ensuring operational excellence, and facilitating communication with internal and external partners.
The Sanctions Advisory Senior Manager will lead the development and implementation of sanctions risk frameworks, enhance compliance processes, and collaborate with various teams to improve sanctions controls at Wise. This role involves proactive risk management, senior management reporting, and representing Wise in regulatory discussions.
The Senior Regulatory Compliance Manager will mitigate compliance risks through effective oversight and maintenance of systems, collaborating with operational, finance, product, and engineering teams. Responsibilities include providing guidance on regulations, maintaining compliance frameworks, executing risk assessments, and enhancing compliance monitoring.
The Regional Delivery Lead will create and implement a delivery strategy for the NAM region, ensuring the smooth delivery of payment solutions while leading a high-performing team. Responsibilities include managing delivery risks, maintaining relationships with partners, and driving a culture of performance across the teams.
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