The Director, AMS Lead Strategic Advisor will develop strategies for downsell mitigation and customer retention across the AMS sector. Key responsibilities include collaborating with teams to implement retention initiatives, analyzing revenue impacts, leading cross-functional teams, and establishing feedback mechanisms with key accounts. This role is vital for ensuring customer satisfaction and optimizing revenue.

The Senior Manager, Creative Experience will oversee the creative and operational aspects of strategic events at ServiceNow, managing the graphics production process and cross-functional collaboration to execute immersive and interactive environments while ensuring budget adherence and delivering high-quality experiences.