The Quality Assurance Analyst will lead strategic initiatives to improve customer interactions and service quality at Carrot Fertility. Responsibilities include developing and implementing QA strategies and frameworks, conducting quality audits, analyzing performance metrics, generating reports for stakeholders, and collaborating with cross-functional teams to enhance the customer experience.

The Billing Analyst at Carrot is responsible for managing the billing process, ensuring invoice accuracy, analyzing billing data, monitoring payments, and following up on overdue accounts. The role includes collaborating with internal teams to resolve discrepancies and providing excellent customer service regarding billing inquiries while contributing to continuous improvement within the Accounting team.