The Technical Support Analyst will be responsible for providing advanced technical support and troubleshooting for the Unanet CRM application. The role includes managing support requests, documenting customer interactions, and leading consulting engagements for product implementation. The analyst will become proficient in product features and company systems while contributing to the knowledge base and meeting service level agreements.

As a Senior Consultant, responsible for leading multiple Unanet implementations, understanding client's business requirements, coordinating configuration activities, mentoring consultants, and improving processes. Requires 5+ years of ERP implementation experience in the AEC industry, proficiency in Excel, and project leadership experience.

Principal Consultant responsible for implementation, adoption, and optimization of Unanet solutions. Must have accounting process knowledge, technical solutions architecture skills, industry knowledge, and mentorship abilities. Key responsibilities include collaborating with internal stakeholders, leading customer meetings, defining solutions, managing escalations, driving change management, and mentoring consulting team members.