As a Senior Staff Product Support Engineer, you will troubleshoot technical issues, lead the development of fixes, communicate with stakeholders, manage customer configurations, identify patterns for improvements, and lead technical projects for new feature rollouts.

The Senior Professional Services Consultant ensures successful delivery and optimization of social service software solutions by conducting assessments, engaging clients, facilitating training, and providing strategic consulting. This role emphasizes client-centered strategies to improve service adoption and achieve business goals within the nonprofit and healthcare sectors.

As a Product Support Engineer, you will support technical implementation, troubleshoot issues, and communicate with stakeholders while managing projects and improving processes through automation and documentation.