As a Technical Support Representative at BigCommerce, you will provide technical support and exceptional customer service to merchants in both French and English. Responsibilities include troubleshooting technical issues, educating customers on platform features, and developing solutions to enhance customer satisfaction. You'll work in a fast-paced environment, handling phone, email, and chat support while collaborating with management and developers to improve product functionality.

As a Senior Zuora Administrator, you will manage the Zuora application and its integrations, ensuring efficient billing and revenue operations. Responsibilities include overseeing system architecture, compliance, data monitoring, stakeholder collaboration, and recommending process improvements.