Top Cybersecurity & IT Jobs in Austin, TX

As a Principal Technical Consultant at ServiceNow, the key responsibilities include consulting with senior business leaders, designing solutions using ServiceNow, gathering and documenting business requirements, analyzing processes for improvement, collaborating with cross-functional teams, managing change, and staying updated on ServiceNow capabilities.

The Principal Technical Consultant, Call Center at ServiceNow is responsible for advising customers on leveraging the ServiceNow platform to drive business outcomes. They lead design workshops, provide technical expertise, and develop solutions using ServiceNow technologies. This role involves hands-on development, documentation, training, and mentoring team members. Some travel may be required for customer engagements and internal meetings.

The Principal Technical Consultant for Field Services Management at ServiceNow is responsible for guiding clients through implementing ServiceNow's Customer Service Management (CSM) and Field Service Management (FSM) solutions. They lead project delivery, provide pre-sales support, and collaborate with product teams to enhance FSM capabilities and offerings. The role requires deep expertise in field service management and substantial experience in consulting and enterprise architecture.

The Technical Architect, Call Center will consult with customers and configure ServiceNow Telcommunications Service Management products to drive customer business outcomes. Responsibilities include advising on platform usage, leading design workshops, documenting processes, and providing technical training and support. The role involves hands-on development on the ServiceNow platform, creating architectural documents, collaborating with team members, and promoting continuous improvement practices.

As a Principal Technical Consultant, provide technical expertise on the ServiceNow platform to advise customers on configurations and customizations. Lead design workshops, develop solutions, and provide training to customers and team members. Requires 5 years of configuration/development experience and expertise in Web Technologies like JavaScript and HTML.

Lead a team of consultants to deliver high-quality work related to Customer Service, including consultation, advisory, and implementation work for ServiceNow Customer Service products. Support sales teams, prioritize initiatives, and drive continuous improvement practices for delivery and engagement materials.

The Customer Outcomes Senior Technical Consultant is responsible for configuring ServiceNow Platform based on leading practices to provide a solution that achieves customer outcomes. They participate in workshops with customers, design and deliver ServiceNow solutions, provide oversight and testing of code, advise customers on platform capabilities, and maintain skills/certifications.