Top Customer Success Jobs in Austin, TX

The HRIS Functional Specialist will manage and optimize the People Tools tech stack at Wise, overseeing HR system performance, maintenance, and process efficiencies. Responsibilities include managing support queries, providing technical solutions, supporting system upgrades, and building reports. The role involves consulting with leaders to implement technology solutions that enhance operational efficiency and compliance while providing excellent customer service and training for the People team.

As a High Volume EDD Specialist at Wise, you will perform due diligence on business customers, ensuring compliance with regulations while handling escalated cases with strong customer empathy. You will assess risk levels, draft reports for unusual activities, and support audit processes, all while maintaining communication with customers and internal teams.

As a Customer Support Associate at Wise, you will assist customers primarily in Spanish and English through phone and email, ensuring an excellent customer experience. Your responsibilities include handling inquiries, providing solutions, and maintaining composure in a fast-paced environment while contributing to the team's culture.

As a Payment Operations Senior Specialist at Wise, you will support the Payment Operations team by managing stakeholder relationships, driving process improvements, and addressing escalations related to currency routes. You will collaborate with multiple departments to optimize operations and coordinate product launches while ensuring timely communication and efficiency in service delivery.