As a Customer Support Representative, you will provide excellent customer service, troubleshoot issues, and communicate updates to customers. You'll take ownership of customer inquiries, assist with software usage, and work with internal teams for escalated issues, all while contributing to team development and adhering to service level agreements.

As a Customer Success Manager, you will build and maintain relationships with Closinglock's top customers, drive product adoption, analyze usage trends, oversee customer renewals, and identify growth opportunities to ensure customers achieve their goals and realize value from the platform.