In this role, you will manage the onboarding process of new clients at Braze, ensuring they rapidly understand the platform and achieve quick returns on investment. You will work closely with Customer Success Managers and internal teams to coordinate onboarding, train clients, and establish effective communication to understand client goals and drive adoption.

As an Associate Support Representative, you'll manage technical inquiries post-sale and act as the first point of contact for customers facing technical issues. You'll collaborate with the Global Technical Support Team to troubleshoot problems and contribute to a knowledge database while working on projects that enhance your technical skills and project management abilities.