The Product Support Representative provides technical support for Dropbox products via phone, email, and chat. Responsibilities include troubleshooting issues, documenting recurring problems, and delivering user-friendly solutions while achieving customer satisfaction. This role requires strong communication skills and adaptability in a dynamic environment.

As a Support Engineer intern, you will focus on optimizing customer support processes by collaborating with cross-functional teams, troubleshooting system issues, developing AI-driven workflows, and generating performance reports to enhance customer experience.