The Client Success Operations Manager will optimize processes and systems for the Client Success team to enhance client experience and retention. Responsibilities include analyzing onboarding processes, managing CRM tools, tracking KPIs, leading training programs, and facilitating cross-functional collaboration to improve client communication and project management.

As Director of Client Success, you'll develop and implement strategies to ensure client satisfaction and retention, lead a high-performing team, and collaborate across departments to enhance client experience. You'll analyze client data, manage escalations, and drive initiatives to improve retention and advocacy.