The Customer Advocates Manager oversees the billing and licensing customer support department, focusing on delivering high customer service levels. This role includes managing a team, improving processes, recruiting talent, handling escalations, and collaborating with stakeholders across regions.

The Team Lead will build and empower a customer advocate team, improve service delivery processes, and collaborate with various teams to enhance customer satisfaction. Responsibilities include team operations management, recruitment, standardization of processes, and addressing critical issues to foster a customer-first culture.