The Customer Success Manager is responsible for client satisfaction and relationship management with SLED accounts, serving as a customer advocate to help clients successfully utilize SailPoint's products. Responsibilities include monitoring account usage, providing strategic insights, developing success plans, and identifying opportunities for product expansion.

The Customer Success Manager will manage the business relationship with assigned accounts, ensuring client satisfaction and promoting the adoption of SailPoint's identity management solutions. Responsibilities include coaching clients, providing strategic insights, monitoring account performance, and renewing contracts to prevent churn and expand service usage.