The Implementation Specialist for CAD is responsible for managing customer onboarding, ensuring successful implementation and configuration of CAD applications. This role includes coordinating with clients, resolving escalations, and developing processes to enhance customer satisfaction while adhering to productivity metrics.

The Implementation Specialist for Billing is responsible for managing the onboarding process for customers, ensuring successful implementation of the billing application, coordinating tasks with both customers and internal teams, and addressing any implementation risks. The role requires excellent communication skills, attention to detail, and the ability to develop and suggest improvements in processes to enhance customer satisfaction.