Top Customer Success Jobs in Austin, TX
Join ServiceNow as a Customer Support Representative providing best-in-class support for the ServiceNow platform. Responsibilities include logging cases, providing technical support, and assisting users. Must have technical background, strong communication skills, and prior helpdesk experience. Basic qualifications include understanding of ITIL skills and 2+ years working in an IT environment.
This role involves overseeing a large portfolio of commercial and enterprise accounts, orchestrating deliverables, driving consumption of accelerators and training courses, and ensuring customers derive maximum value from ServiceNow solutions. Responsibilities also include resolving escalated customer issues, building customer impact plans, and promoting success stories and processes.
The Customer Success Manager at ServiceNow advocates for customers, ensuring they achieve business outcomes and maximize product usage. Responsibilities include driving customer engagement, promoting success stories, and resolving issues promptly. Qualifications include 3+ years of customer service experience, TS or SCI clearance, and familiarity with digital transformation.
The Now on Now Customer Engagement Leader will be responsible for refining and executing go-to-market strategies aligning with the Now on Now vision. This role requires deep understanding of ServiceNow products, leadership abilities, and cross-functional collaboration.
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