Top Customer Success Jobs in Austin, TX
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Responsible for planning, executing, and evaluating self-serve content to help customers achieve business outcomes. Collaborate with teams to create engaging educational content. Leverage data to improve content effectiveness. Develop customer user groups and community. Own customer playbook and content creation.
The Director of Commercial Customer Success at Pluralsight will own developing and driving overall customer success strategy and renewal ARR across thousands of customers. Responsibilities include guiding and coaching Customer Success Managers, driving adoption and value realization, and fostering upsell opportunities with top customers.
The Director of Customer Success in the Public Sector at Pluralsight is responsible for developing and executing customer success strategy, guiding Customer Success Managers, driving renewals, and fostering relationships with public sector clients. This role requires extensive experience in customer-facing roles, SaaS industry, managing teams, negotiating renewals, and implementing enterprise customer success and sales processes.
A Director of Enterprise Customer Success responsible for leading the development and execution of customer success strategy, ensuring customer value realization, driving engagement, and enhancing satisfaction. Collaborates with Sales and Global CS Directors to support renewals and expansion opportunities. Oversees a team of Customer Success Managers, develops new initiatives to evolve Customer Success strategy, and monitors customer health metrics to mitigate risks and enhance customer experiences.
Lead the development and execution of customer success strategy for a large portfolio of customers, focusing on customer value realization, engagement, and satisfaction. Collaborate with internal teams to support renewals and expansion opportunities to achieve retention targets. Build and articulate the vision for the Strategic Customer Success team and drive new initiatives to enhance customer success.
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