Top Customer Success Jobs in Austin, TX
As a Manager within the Enterprise Customer Success team, you'll be responsible for driving customer satisfaction and retention, leading a team of CSMs, and collaborating with stakeholders to ensure success. Your role includes managing customer relationships, identifying growth opportunities, and supporting team development.
The Enterprise Customer Success Manager - Strategic is responsible for managing key enterprise accounts, driving adoption, retention, and growth through strategic partnership and personalized support. They conduct business reviews, consult on product solutions, and collaborate with leadership to provide tailored guidance ensuring customers meet their goals.
The Enterprise Customer Success Manager at AlertMedia is responsible for managing relationships with enterprise customers, driving adoption, retention, and growth through strategic partnerships. They collaborate with various teams to provide guidance, conduct Quarterly Business Reviews, deliver ongoing support, and communicate software developments to customers.
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The Customer Success Manager, SMB at AlertMedia takes ownership of customer relationships, focusing on SMB accounts to drive adoption, retention, and growth. Responsibilities include conducting QBRs, supporting customer health, and collaborating with various teams for strategic guidance.
The Manager, Customer Success at AlertMedia plays a key role in driving customer satisfaction, retention, and growth by leading and mentoring a team of Mid-Market Customer Success Managers. Responsibilities include collaborating on strategies, meeting retention goals, identifying revenue opportunities, fostering relationships, and managing escalations.
The Director of Enterprise Customer Success at AlertMedia is essential to ensure customers achieve their goals, leading to customer retention and company growth. Responsibilities include strategizing with CSMs, partnering with the Manager, leading the Enterprise team, developing initiatives, cultivating cross-functional relationships, engaging with customers, and managing escalations.
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