The Enterprise Customer Success Manager at Bonterra will oversee client relationships, focusing on the adoption of SaaS products to ensure satisfaction and retention. Responsibilities include monitoring client health, engaging with stakeholders to track impact, identifying retention opportunities, and collaborating with sales for client lifecycle management. The role involves enhancing internal processes to optimize client experiences.

The Advanced Support Consultant provides reactive and proactive support to Corporate Social Responsibility clients, ensuring customer satisfaction and resolving technical issues. Responsibilities include monitoring client relationships, troubleshooting problems, offering training, and collaborating with internal teams to provide solutions.