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WHO WE ARE
Apex Fintech Solutions (AFS) powers innovation and the future of digital wealth management by processing millions of transactions daily, to simplify, automate, and facilitate access to financial markets for all. Our robust suite of fintech solutions enables us to support clients such as Stash, Betterment, SoFi, and Webull, and more than 20 million of our clients' customers.
Collectively, AFS creates an environment in which companies with the biggest ideas in fintech are empowered to change the world. We are based in Dallas, TX and also have offices in Austin, New York, Chicago, Portland, Belfast, and Manila.
If you are seeking a fast-paced and entrepreneurial environment where you'll have the opportunity to make an immediate impact, and you have the guts to change everything, this is the place for you.
AFS has received a number of prestigious industry awards, including:
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2021, 2020, 2019, and 2018 Best Wealth Management Company - presented by Fintech Breakthrough Awards
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2021 Most Innovative Companies - presented by Fast Company
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2021 Best API & Best Trading Technology - presented by Global Fintech Awards
ABOUT THIS ROLE
Apex Fintech Solutions is seeking an experienced and highly motivated Zendesk Engineer to support our Revenue Operations organization for project implementations and ongoing support of our Zendesk tenant. This role will provide challenging and continuous innovation opportunities with deep technical knowledge of the system. This is an ideal opportunity for an experienced Zendesk engineer who wants to apply their skill set, learn, and grow in a very customer centric but a global organization.
Duties/Responsibilities:
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Design, develop, unit test, document, and deploy high quality business solutions on the Zendesk platform, including writing triggers, developing custom UIs, integrating with external systems, configuring, and customizing third party applications.
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Contribute and manage continuous development cycles to ensure the delivery of highly secure solutions that are optimized for performance and built to scale.
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Collaborate with developers in creating and maintaining scalable and performant customer solutions.
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Make tactical and strategic design decisions based on data, process, and system dependencies.
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Run experiments through POCs with guidance from leads and present the outcome concisely.
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Should be a knowledge seeker and continue to provide guidance on emerging technologies especially in Zendesk domain.
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Continuously work on improving developer productivity and implement ideas to benefit the customers.
Education and/or Experience
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Bachelor’s degree in computer science, information systems, or related field (or equivalent work experience) required
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3+ years of prior work experience in a similar role
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Experience with Node.js, Python, or PHP for middleware and integrations.
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Experience with React.js or Vue.js for building dynamic Zendesk UI extensions.
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Experience with Zendesk integrations and data migration.
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Experience with CI/CD tools and version control systems.
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Zendesk Certification(s) (e.g. Zendesk App Developer I) preferred.
Required Skills/Abilities
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Proficiency in HTML, CSS, JavaScript, Handlebars.js for UI customization.
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Familiarity with Agile/Scrum methodologies.
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Excellent problem-solving skills and attention to detail.
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Ability to work independently and collaboratively in a team environment.
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Strong knowledge of Zendesk REST API, webhooks, and OAuth authentication.
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Strong understanding of Zendesk architecture and best practices.
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Strong communication and interpersonal skills.
Work Environment
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This job operates in a hybrid, office environment.
#engineering #associate #full-time #LI-JA1 #APEX
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Our Rewards
We offer a robust package of employee perks and benefits, including healthcare benefits (medical, dental and vision, EAP), competitive PTO, 401k match, parental leave, and HSA contribution match. We also provide our employees with a paid subscription to the Calm app and offer generous external learning and tuition reimbursement benefits. At AFS , we offer a hybrid work schedule for most roles that allows employees to have the flexibility of working from home and one of our primary offices.
Salary Range
$100,200-$125,250
The annual base salary range for this position is noted above. Exact compensation offered may vary depending on job-related knowledge, skills, experience, and office location.
EEO Statement
Apex Fintech Solutions is an equal opportunity employer that does not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, veteran status, marital status, or any other protected characteristic. Our hiring practices ensure that all qualified applicants receive fair consideration without regard to these characteristics.
Disability Statement
Apex Fintech Solutions is committed to creating an inclusive and accessible workplace for all candidates, including those with disabilities. We are dedicated to ensuring equal employment opportunities and providing reasonable accommodations to qualified individuals with disabilities. If you require reasonable accommodations to participate in the application or interview process, please submit your request via the Candidate Accommodation Requests Form. We will work with you to provide the necessary accommodations to ensure your full participation in our hiring process.
Top Skills
Apex Fintech Solutions Austin, Texas, USA Office
2010 E 6th St, Austin, TX, United States, 78702
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