Technical Writer - IT Healthcare

Technical Writer - IT Healthcare
Join Us. Let's make a direct impact in healthcare.
Being an Iodine employee means becoming part of something bigger: using clinical AI technology to drive smarter healthcare processes and positively impact patient care.
Who we are:
Iodine is an enterprise AI company that is championing a radical rethink of how to create value for healthcare professionals, leaders, and their organizations: automating complex clinical tasks, generating insights and empowering intelligent care. Powered by one of the largest sets of clinical data and use cases available, our groundbreaking clinical machine-learning engine, Cognitive ML, constantly ingests the patient record to generate real-time, highly focused, predictive insights that clinicians and hospital administrators can leverage to dramatically augment the management of care delivery.
What You'll Do:
As a member of the Product Management team, the Technical Writer is responsible for researching and documenting our AwareCDI platform. The candidate will work with product managers, developers, and other subject matter experts to create user guides, online help, release notes, and other documentation for the platform. In this role, the candidate will:

• Conduct independent research on products and personas to create engaging content for our clients.
• Interview subject matter experts and collaborate with them to create documentation.
• Translate highly technical, complex information into human readable, client-facing content.
• Create clear plans for researching, documenting, maintaining, and deprecating content.
• Collaborate cross-functionally to develop best-in-class user guides, release notes, and contextual help for our products.
• Measure the efficacy of content and adjust accordingly.
• Maintain the integrity of our business and trust of our clients by operating with a security-first approach to all workplace activities.

What we'd love to see:

• Bachelor's degree or equivalent combination of education, training, and experience.
• 3+ years of experience in a technical writing role.
• A proactive, problem-solving mindset and the ability to give and receive constructive feedback.
• Experience creating content with an industry-standard authoring tool such as MadCap Flare, Adobe Robohelp, Paligo, etc.
• Ability to juggle many competing priorities while adhering to deadlines.
• Knowledge of the software development life cycle and documentation's role throughout.
• Basic understanding of data science concepts such as AI and NLP.
• Proficiency with Microsoft and Google products (MS Word, Google Docs, Google Sheets).

Preferred Requirements:

• Previous experience in or working knowledge of the healthcare industry.
• Experience creating and managing content in Zendesk.
• Experience with Atlassian products such as Jira and Confluence.