Technical Training Specialist

Department: Customer Experience

Reports to: Director of Enablement

Location: Hybrid, Based in Austin, TX

Travel: Up to 15% travel required

Salary:  $70,000 - $80,000 (eligible for 5% annual bonus based on individual and company performance)

About Us

KaiNexus is a continuous improvement software company on a mission to spread improvement. KaiNexus empowers leading organizations in every industry to reinvent the way they capture, implement, measure, share, and organize improvement work for an accelerated rate of change and maximum impact. Our intuitive software platform supports a sustainable culture of continuous improvement by engaging staff and leaders with better communication, increased visibility, real-time impact reports, and expert consulting.

We are seeking a highly motivated, talented, energetic, and experienced Technical Training Specialist to join our growing team. The ideal candidate will have a proven track record of building, developing, and implementing successful training programs in an enterprise-wide SaaS company and delivering those programs to both customers and internal employees. The perfect candidate will be able to blend the execution of our training programs with the development of our long-term training direction, including leveraging our AI-powered Learning Management System (LMS) to manage training content, track learner progress, and measure the impact of internal and external training programs. Ultimately, we aim to deliver data-driven, engaging training solutions that embrace and enhance customer adoption and satisfaction.

Primary Responsibilities

• Become a technical expert on the KaiNexus platform
• Plan, create, and deliver high-quality, customized training to employees and customers
• Create and manage LMS training content and learning paths. Track learner progress, adoption, usage, and satisfaction metrics to assess program effectiveness.
• Create high-quality presentations, graphics, instructional aides, and video content that represent the KaiNexus brand effectively.
• Take a data-based approach to refine programs using assessments, surveys, and feedback loops to align with business objectives, optimize outcomes, and enhance the customer experience.
• Continuously look for new methods and mechanisms for delivering training
• Utilize in-app onboarding technology to support scalable end-user training
• Work closely with Customer Success and Implementation teams to identify training gaps 
• Maintain training content and establish standards that reflect best practices across the organization
• Develop knowledge and skills around continuous improvement and lean management practices and topics
• Provide backup to the Support and Documentation team

Experience

• 3+ years of experience in training enterprise SaaS company customers
• Ability to quickly learn new technology, with a drive to learn new concepts and explain those concepts to others
• Proven track record of developing and delivering successful customer training programs that improve user adoption and understanding
• Proven ability to efficiently create and deliver high-quality content

• Experience with an LMS and/or in-app onboarding technologies would be great. If you haven't worked with these, still apply - we’ll teach you what you need to know!

Skills

• Excellent critical thinking, with a focus on data and results
• A drive for lifelong learning and continuous improvement
• Strong verbal and written communication
• Highly organized, capable of detailed project planning
• Exceptional people skills, with a proven ability to build relationships with customers and fellow employees
• Ability to work independently and as part of a team, with a strong focus on collaboration and consensus-building

Confidence sometimes holds us back from applying for jobs we really want. But we'll let you in on a secret: There's no such thing as a 'perfect' applicant. KaiNexus is a place where everyone can grow. So however you identify and whatever background you bring with you, please apply if this is a role that would make you excited to come to work every day.

Commitment & Consideration

• Company-sponsored health plan (Medical/Vision/Dental)
• Retirement savings plan with company match
• Generous parental leave policy
• Life, AD&D, and Disability insurance
• Professional development & education reimbursement
• Unlimited PTO
• Performance bonus potential
• This is a full-time salaried position. Salary will be based on experience.

KaiNexus is committed to a work environment in which all individuals are treated with respect and dignity. Each individual has the right to work in a professional atmosphere that promotes equal employment opportunities and prohibits unlawful discriminatory practices. It is the policy of KaiNexus to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, citizenship, national origin, genetic information, or any other characteristic protected by law. KaiNexus prohibits any such discrimination or harassment.