Systems & Solutions Administrator (Business Ops, SaaS Systems)

About Juniper Square

Our mission is to unlock the full potential of private markets. Privately owned assets like commercial real estate, private equity, and venture capital make up half of our financial ecosystem yet remain inaccessible to most people. We are digitizing these markets, and as a result, bringing efficiency, transparency, and access to one of the most productive corners of our financial ecosystem. If you care about making the world a better place by making markets work better through technology – all while contributing as a member of a values-driven organization – we want to hear from you. 

Juniper Square offers employees a variety of ways to work, ranging from a fully remote experience to working full-time in one of our physical offices. We invest heavily in digital-first operations, allowing our teams to collaborate effectively across 27 U.S. states, 2 Canadian Provinces, India, Luxembourg, and England. We also have a physical office in San Francisco, New York City, and Bangalore for employees who prefer to work in an office some or all of the time.

About your role

Business Operations works across every part of the company, designing, building, operating business systems and data infrastructure to instrument business processes and business intelligence to enable the operations and growth of Juniper Square. This work moves the needle at Juniper Square. If you are attracted to understanding and improving systems and processes, are analytical and solution-focused, we want to talk to you. 

As the Systems and Solutions Administrator in the Business Operations team, you will play a central role in equipping internal teams with the tooling that enables them to deliver the highest quality solutions to customers. You will effectively serve as a subject matter expert for a variety of SAAS systems used throughout all divisions of the company.

We are on a mission to make commercial real estate and capital markets more transparent and accessible to all - and are looking for someone who is excited by the opportunity to create processes and generate insight that helps everyone at the company achieve that goal.

What you’ll do

You are the owner of developing internal systems and data solutions for the organization working closely with business stakeholders.

• Partner with the organization leaders and SMEs to identify and define their operational needs and requirements

  • be the trusted expert go-to person for all solution needs, with a thorough understanding of the provided solutions and of the operational functions

  • have an understanding of CRM platforms, application capabilities and of customer data structures

• Conceptualize solutions and systems for current and expected operations  

  • synthesize input and perspectives of all relevant stakeholders

  • effectively balance short- and long-term needs and tradeoffs between sophistication and expeditiousness

  • understand and address cross-functional process and system impacts

• Manage solutions to implementation 

  • identify the most effective solutions based on value and complexity

  • effectively manage internal and external resources (architects, engineers, consultants)

  • manage communication with all stakeholders

  • comprehensively document solution concepts, plans, activities, and operating procedures

  • transform business requirement documents into fully functioning technical processes 

• Ensure successful technical operation of implemented systems 

  • contribute to user enablement with comprehensive solution documentation and with training content

  • design solutions for routine operations, including cross-functional maintenance processes

  • contribute to system management, including appropriate hands-on activities

  • Understand the nuances of how different roles utilize systems and cater their experience appropriately

  • identify and resolve potential inefficiencies in existing processes

Qualifications

• 5+ years of functional technical solution experience with some or all of the following: Salesforce, Zendesk, Jira, Smartsheet, Workday, Okta, Gong, or equivalent

• 5+ years of direct or comparable experience in high-growth technology companies, with a demonstrated record of high-impact solutions (internal or external)

• Expert experience in developing and managing business applications supporting various business units including Customer Experience, Finance, Product Onboarding, etc.

• High proficiency in program / project management, particularly in formulating and managing solution implementation roadmaps 

• Demonstrated ability to effectively communicate and partner with numerous stakeholders at all organizational levels

• Exposure to iPAAS systems such as Boomi, Zapier, Mulesoft, Workato, Okta Workflows, or equivalent

• Working understanding of AI concepts like Machine Learning, Natural Language Processing, and Generative AI

Compensation 

Compensation for this position includes a base salary, equity, and a variety of benefits. The U.S. base salary range for this role is $115,000 - $140,000. Actual base salaries will be based on candidate-specific factors, including experience, skillset, and location, and local minimum pay requirements as applicable. 

 Benefits include:

• Health, dental, and vision care for you and your family

• Life insurance

• Mental wellness coverage

• Fertility and growing family support

• Flex Time Off in addition to company paid holidays

• Paid family leave, medical leave, and bereavement leave policies

• Retirement saving plans

• Allowance to customize your work and technology setup at home

• Annual professional development stipend

Your recruiter can provide additional details about compensation and benefits.

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