Systems Engineer

PURPOSE
This position supports a wide variety of technical functions, troubleshooting, planning, implementations, and construction activities for the New Store Team currently managed by the Senior Manager - New Store Team.
MAJOR RESPONSIBILITIES

• Vendor Technical Management
• New Store Installation Standards Adherence
• New Store Construction Standards Adherence
• Onsite Low Voltage Troubleshooting / Vendor Guidance
• Onsite Desktop Support Troubleshooting / Vendor Guidance
• Onsite Network Support Troubleshooting / Vendor Guidance
• Onsite Local Exchange Carrier Support / Vendor Guidance
• Sales Floor Enablers (SFE) Deployment / Vendor Guidance
• Installation/Troubleshooting / Vendor Guidance for Onsite Peripherals including HP Printers, Zebra Printers, Zebra Scan Guns, Epson Printers, Ingenico PIN Pads, and all related interface methods.
• Desktop software installation utilizing Software Center, Manufacture Drivers, and Proprietary Software Tools and Applications where directed.
• Verification of Switch Port Assignments for all Desktops, Printers, Network Access Points, and Zoom Phones.
• Review of Construction Documentation and Technical Drawings for all Low Voltage and Computing Related Locations within a Store Front Facility.
• Verification of functionality of New Dimensions/Kronos Onsite Time Clocks
• Verification of Installation and Correct Port Assignments for: People Counters,  Bosch Alarm Systems, March Networks Security Surveillance Systems, and Mood Media Systems.

Professional Skills Must Include:

• Outstanding Written and Verbal Communications Skills
• Project Task Management / Process Improvement
• Effective Interpersonal Communication Skills with Both Co-Workers and Vendors
• Detail Oriented with a Desire for Professional Growth (i.e Certifications Pursuit)
• Positive and Professional as befits a “Best Practices” Corporate environment
• A Determination to Provide Real Solutions to Unforeseen Difficulties or Challenges

Preferred Technical Skills Include:

• Client Server Computing (SCCM/Active Directory)
• Desktop Operating Systems Support and Troubleshooting (Windows 10/11)
• HP Printers Installations and Troubleshooting
• Experience with CAT5e/CAT6 Wire troubleshooting with CAT5e/CAT6 Wire troubleshooting
• Experience with Cisco Meraki Web Interface for Usage and Troubleshooting
• Experience with Office 365 Products such as Word, Excel and PowerPoint
• Experience Reading Architectural Drawings for Network Related Functions
• Fundamentals of Technical Writing and Presentation

MINIMUM ELIGIBILITY REQUIREMENTS

• Bachelor’s Degree in Computer Information Science or Information Technology (Relevant work experience will be substituted for the required education)
• 2+ Experience as a Lead IT Specialist/Engineer
• Experience or Certified with Managed VoIP Telephone Systems
• Experience or Certified) with Managed WAN/LAN/Wireless Networks
• Experience or Certified with Server Operations/Configuration Management
• Experience or Certified with Microsoft Project or other Project Management Software

WORKING CONDITIONS (TRAVEL, HOURS, ENVIRONMENT)

• Up to 70% Travel Required Including Air and Car Travel
• Limited work in a warehouse environment requiring a safety vest and hardhat
• Majority work will be remote with several In-Office visits quarterly
• Majority work will be determined based upon the needs of the site, vendor, or direct reporting manager

PHYSICAL/SENSORY REQUIREMENTS

• Primarily Desk Based / Personal Workspace Activities
• Ability to lift or exert 10lbs to 20lbs of force occasionally
• Sedentary work which involves sitting most of the time, but may involve walking or standing for brief periods of time.

NOTE: All duties and responsibilities listed are considered to be essential job functions and requirements, and are subject to possible modification to reasonably accommodate individuals with disabilities. Marginal functions of the position (those that are incidental to the performance of fundamental job duties) have not been included. However, the omission of specific statements of duties does not exclude them from the position if the work is similar, related or logical assignment to the position.
This job description does not constitute an employment agreement between the employer and the employee, and is subject to change by the employer as the needs of the business and requirement of the job change.

Benefits & Rewards

• Bonus opportunities at every level

• Career advancement opportunities

• Relocation opportunities across the country

• 401k with discretionary company match

• Employee Stock Purchase Plan

• Referral Bonus Program

• Medical, Dental, Vision, Life and other Insurance Plans (subject to eligibility criteria)

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Equal Employment Opportunity

Floor & Decor provides equal employment opportunities to all associates and applicants without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other category protected by law.

This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment.  This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.