Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest.
We're looking for an experienced, highly motivated Technology Operations Manager to help manage high visibility planning and implementation of operational strategies for our team and help streamline our processes for building and delivering great customer and merchant products. As our products scale in complexity to meet our accelerating business and expanding product lines, our business and technology process management practices need to scale with it. In this role, you will work closely with engineering, product, analytics, and other cross-functional teams to align operational efforts with business goals, identify opportunities for improvement, and drive change initiatives.
What you’ll do
- Drive complex, multi-disciplinary, and highly visible transformation & operational programs in service of our team’s mission to deliver honest financial products that improve lives
- Coordinate and collaborate with cross-functional stakeholders across the company (engineering and non-engineering) to drive alignment on strategy, priorities, and key decisions
- Implement lean processes and drive towards better ways of working to realize value from planning, ask questions that clarify priorities and push the team to be effective, and build a culture of continuous iteration and improvement
- Establish and run data-driven operational frameworks to view portfolio performance against OKRs, accelerate value realization by enabling right investment decisions, influence and train teams on more effective ways of working, and create excitement around change to increase adoption
- Develop communication strategies to ensure critical information flows seamlessly across the organization
- Partner with cross-functional teams to plan change requirements, identify risks, manage dependencies, and establish tools and forums to drive clarity and efficiency
- Identify and distill needs, experiment with new ideas to address systemic inefficiencies and bring transparency, visibility, alignment, and promote accountability across the organization
What we look for
- 8 years of proven experience in operational research & transformation, process automation, project management, and change management, supporting Engineering & Product
- Strong technical background with a deep understanding of software development processes
- Proficient in using no/low-code AI tools and data analysis
- Experience in vendor management preferred
- Deep understanding of process improvement methodologies and experience driving new processes and change programs in a remote friendly environment
- Track record of successfully implementing frameworks at scale
- Excellent communication, interpersonal, and consulting skills
- Prior experience in FinTech, Payments or Commerce is a plus.
- This position requires either equivalent practical experience or a Bachelor’s degree in a related field
Pay Grade - N
Equity Grade - 10
Employees new to Affirm typically come in at the start of the pay range. Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills.
Base pay is part of a total compensation package that may include equity rewards, monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents.)
USA base pay range (CA, WA, NY, NJ, CT) per year: $190,000 - $240,000
USA base pay range (all other U.S. states) per year: $169,000 - $219,000
#LI-Remote
Affirm is proud to be a remote-first company! The majority of our roles are remote and you can work almost anywhere within the country of employment. Affirmers in proximal roles have the flexibility to work remotely, but will occasionally be required to work out of their assigned Affirm office. A limited number of roles remain office-based due to the nature of their job responsibilities.
We’re extremely proud to offer competitive benefits that are anchored to our core value of people come first. Some key highlights of our benefits package include:
- Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents
- Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses
- Time off - competitive vacation and holiday schedules allowing you to take time off to rest and recharge
- ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount
We believe It’s On Us to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.
[For U.S. positions that could be performed in Los Angeles or San Francisco] Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles Fair Chance Initiative for Hiring Ordinance, Affirm will consider for employment qualified applicants with arrest and conviction records.
By clicking "Submit Application," you acknowledge that you have read Affirm's Global Candidate Privacy Notice and hereby freely and unambiguously give informed consent to the collection, processing, use, and storage of your personal information as described therein.
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