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Role Summary:
As a Senior Product Designer at inKind, you will be responsible for designing and testing new feature concepts for the inKind app as well as gathering future user insights. With a deep focus on how users interact with and navigate our products, you will work to create an intuitive and easy-to-use interface that invites users to become habitual adopters. In this role you'll work closely with others on the Product, Development, and Marketing Teams to create robust prototypes, test products and ensure that the final product creates consistent brand experience across every platform. You will improve user experience, help drive continued growth, and uphold company and team culture.
Who You Are:
- Passionate about our mission and can see the value this role brings to us, our restaurant partners, and our customers
- Adaptable, innovative, and tenacious when faced with new challenges or learning opportunities
- Entrepreneurial and decisive spirit who has an idea and acts upon it to quickly and efficiently to improve our products and fill market gaps
- A puzzle-master and problem solver who sees opportunities around every corner and naturally pursues continuous improvement
- Approachable and communicative both when interfacing with customers as well as when working with your team; you know how to define and prioritize problems to be tackled
Responsibilities/Essential Functions:
- Create functional and visually captivating features for our websites, mobile apps, and other digital formats that address our customers' needs and feedback
- Illustrate new features and changes to the inKind app with storyboards, wireframes and user flow diagrams to weigh the pros and cons of a design and inform the product development process
- Work with our visual designer(s), product manager(s), development team, and other internal stakeholders to deliver UI mockups, prototypes, MVPs and final products
- Design and conduct user surveys, interviews, and other types of testing to gather feedback; analyze and implement optimization changes based on results
- Be the voice of our customers by collecting and translating their needs into user-friendly designs and have a direct impact on the customer's user-experience
- Create, maintain and advocate for Figma/Sketch component libraries built for our scaling organization and teams
- Provide continuing support for mobile UI including the aesthetics with mockups and prototypes as well as generating release notes and marketing assets for app releases
- Manage web purchase UI/UX including the improvement of conversion rate to the inKind platform
- Create required visual assets and design documentation for the iOS and Android developers to implement new features
- Monitor potential UX problems and help establish design QA system
Minimum Qualifications:
- Minimum 5 years of relevant experience in a design role with escalating responsibilities
- Bachelor’s degree in graphic design, computer science, information technology or a related field
- Skilled with design in Figma with specific experience building design systems
- History of mobile and web design (UX/UI)
- Experience with component and symbol libraries
Preferred Qualifications:
- 5+ years of experience
- Design experience within consumer hospitality marketplaces and software
- Experience with motion graphics/animation is a plus
- High proficiency in Figma
Work Environment:
- The candidate in this position will be primarily located in an office environment and be exposed to lighting, temperature, and noise level conditions typical of that environment
- This position is primarily in-person, with an expectation of in-person work at the physical office location in Austin, Texas
Some of our Benefits:
- Generous PTO and company holiday policy + company paid Short Term Disability
- 100% employer covered health and dental insurance for our direct employees (a set plan is covered, with higher tier healthcare coverage available at employee’s additional cost; dependent coverage is at employee’s cost); vision plan available at employee’s additional cost
- Child Care Benefits and generous parental leave
- Dog-friendly workspace in a secure building with great views of downtown Austin
- Daily lunches and snacks
Salary:
- $110,000 - $130,000, DOE
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What the Team is Saying
What We Do
inKind's mission is to support restaurants and hospitality groups by providing funding when they need it and by enriching customers' everyday experiences through our loyalty platform. We know restaurants are integral parts of our communities and from running our own restaurants, we created a unique model to fund hospitality ventures that takes into account the economic realities that go into being a successful operator and also focuses on growing great relationships with customers. Our model and strategy have allowed inKind to thrive pre, during and post pandemic, ensuring the success of our operators large and small, and providing customers a way to support and discover great new places to enjoy.
Why Work With Us
We are a team-focused culture, that loves our industry and thrive off sharing ideas about how to make a difference. We are a passionate team that celebrates diversity and is looking to grow so that we can keep innovating and make a lasting impact on the F&B landscape. If you feel inspired by our vision, we'd love to hear from you
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inKind Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
We have a very collaborative culture and like working cross-functionally. We enjoy perks such as daily lunches, weekly happy hours, a dog friendly space and paid parking.
