Sr. Manager

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid. Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

Visa Technology & Operations LLC, a Visa Inc. company, needs a Sr. Manager (multiple openings) in Austin, TX to

• Responsible for monitor processing.
• Ensure timely execution/delivery/availability.
• Detect and resolve problems.
• Perform root cause analysis.
• Permanently fix problems and set audits and alerts to detect problems. 
• Responsible for facilitating maintenance activities.
• Plan and execute changes as per instructions.
• Run problem bridges and strictly adhere to the processes and guidelines.
• Provide updates to knowledge repository and transition knowledge from/to others.
• Perform research/analysis work to answer questions.
• Identify improvement opportunities.
• Provide 24x7 on-call support as per roaster.
• Supervise the work of team members who are Sr. Site Reliability Engineers and Staff Site Reliability Engineers.
• Position requires domestic travel 5%- 10% of the time.
• Position reports to the Austin, Texas office and may allow for partial telecommuting.

Qualifications

Basic Qualifications:

• Employer will accept a Bachelor's degree in Computer Science, Engineering or related field, followed by 5 years of progressive, post-baccalaureate experience in the job offered or in a computer-related occupation.
• Alternatively, employer will accept a Master’s degree in Computer Science, Engineering or related field and 3 years of experience in the job offered or in a computer-related occupation.
• Hands-on experience in large, distributed environments
• Hands-on experience in Hadoop System Environment
• Hands-on experience in AIX, Sun Solaris, or Red Hat environment
• Building, tuning, and troubleshooting in Hadoop Environment
• Performing exports, backups and data extracts as required from different environments
• Big Data Stack Engineering.

Additional Information

Worksite: Austin, TX

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Travel Requirements: Position requires domestic travel 5%- 10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is $152,200.00 USD to $243,700.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for an annual bonus and equity. Visa has a comprehensive benefits package for which this position is eligible that includes Medical, Dental, Vision, 401(k), Employee Stock Purchase Program, FSA/HSA, Life Insurance, Paid Time off and Wellness Programs.