American Express Global Business Travel
Executive Travel Consultant
Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
The Executive Travel Consultant role at Amex GBT delivers an exceptional travel service experience for our Corporate Travel Customers. By working together as a high performing team, specializing with in depth knowledge, our Travel Consultants provide exceptional traveler care, first call resolution, and the highest quality of customer service. This is a high touch service environment, where you will have true accountability for the service relationship and customer experience, by providing creative and timely travel solutions, using available tools and technology as needed, while maximizing supplier revenue. The role will form part of a highly skilled small team of Executive Corporate Travel Consultants located virtually from home.
What You’ll Do on a Typical Day
- Act as the point of sale on all Domestic & International travel requirements, arranging both routine and complex travel for air, rail, car, and hotel accommodation, utilizing Sabre.
- Provide consultative advice, solutions, and recommendations for our VIP travelers, whilst ensuring adherence to the customers’ travel policy and requirements.
- Operate in a multi-channel environment where you are accountable to key performance indicators of success, such as customer satisfaction (CSAT), key productivity metrics (for example call adherence and call service metrics), and driving key partnerships and sale of preferred air and hotel partners.
- Use positive telephone service techniques; act on special customer requests and maintain excellent client relations.
- Proactively sell additional services for our executive travelers, anticipating needs to provide white-glove service.
- Express enthusiasm and energy within the organization and always act according to company Ethics, Values, and Compliance guidelines.
- Act in accordance with all Amex GBT policies and procedures.
What We’re Looking For
- In depth knowledge of:
- International air, hotel, car, and rail booking
- High touch customer service
- High proficiency in GDS Sabre
- 5+ years business travel industry experience.
- Detailed understanding of fares and ticketing rules - domestic and international travel.
- Excellent written and verbal communication skills.
- Passion for Excellence in Customer Service with attention to detail.
- Ability to act with integrity when handling personal and confidential traveler information.
- Ability to multi-task and act with a sense of urgency
- Candidate should be comfortable working a shift during the core business hours for the department – 5am-6 pm Pacific Standard Time. This varies depending on the clients’ hours of operation.
Location
United States
The US national hourly wage range for this position is from $20.00 to $35.00 per hour. The national range provided includes the hourly rate that Egencia expects to pay for the role. Actual hourly wage rate will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location.
This role is eligible for an annual Performance Based Incentive, which rewards participants based on company performance. For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.
Benefits at a glance
The #TeamGBT Experience
Work and life: Find your happy medium at Amex GBT.
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Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
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Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
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Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
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We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
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And much more!
All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.
Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.
Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.
What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!
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