Solutions Architect (Post Sales)

Aisera is a leading provider of AI Copilot solutions, utilizing AiseraGPT and Generative AI to facilitate business transformation and drive revenue growth through a self-service model. Aisera’s AI Copilot uses industry and domain-specific LLMs to deliver human-like experiences and auto-remediate requests through AI workflows. With 400+ integrations and 1200+ prebuilt workflows, customers achieve 75%+ automation and 90% cost reduction.

Aisera has received numerous recognitions, including the following: FastCompany Best Workplaces for Innovators; Inc 5000 Award for Fastest Growth; Forbes AI50; EY Entrepreneur of the Year 2023; CNBC Upstart 100 Top Startup; Gartner Cool Vendor; Red Herring Top 100 Global Innovator; CIO Innovation Startup Award; CIO Review Top ITSM Solution; and Silicon Review 50 Most Admired Companies.

Our seasoned founding team has led companies through several prior successful startups and acquisitions. We give our employees a lot of responsibility and ownership of their work, and we hire people from a very wide range of backgrounds and experience. Our team members operate with a high degree of empathy for our customers and each other.

Join our dynamic and fast-paced team and be a part of our journey to revolutionize the industry.

The Role: 

We are looking for a Solutions Architect with expertise in customer implementations and service delivery to join our growing team. This role is critical in driving successful deployment and adoption of Aisera’s AI/ML-powered solutions for enterprises. As a key customer-facing technical leader, you will work closely with clients, product teams, and engineering to design, implement, and optimize AI-based automation solutions tailored to business needs.

This role is based out of our Palo Alto, CA office, and an Onsite interview is required as part of the process (with some flexibility to WFH).

Responsibilities:

• Lead the end-to-end implementation of Aisera’s AI/ML solutions, ensuring seamless integration into customer environments.
• Act as the trusted advisor and architect for enterprise customers, aligning solutions with business requirements and technical landscapes.
• Collaborate with sales, product and engineering teams to deliver innovative solutions.
• Design and customize automation workflows, AI-powered virtual assistants, and integrations with enterprise applications (e.g., ServiceNow, Salesforce, Microsoft Teams, Slack).
• Define and document solution architectures, technical roadmaps, and best practices for AI/ML-driven implementations.
• Provide hands-on support for system configuration, API integrations, workflow configuration and troubleshooting during deployment.
• Lead technical workshops and training sessions to enable customer teams on Aisera’s platform.
• Drive continuous improvement by identifying and addressing implementation bottlenecks, optimizing system performance, and leveraging AI insights.

Basic Qualifications:

• 8+ years of experience in customer-facing solution architecture, technical consulting, or implementation roles.
• Strong background in AI/ML-driven automation, chatbot/NLP technologies, and/or enterprise software solutions.
• Experience with enterprise platforms such as ServiceNow, Salesforce, Microsoft Teams, Slack, Zendesk, AWS, or Azure.
• Hands-on expertise in APIs, scripting (Python, JavaScript, or similar), and cloud-based architectures.
• Deep understanding of ITSM, ITOM, or Customer Experience (CX) automation solutions.
• Proven track record in enterprise solution deployment, technical project management, and customer success delivery.
• Strong problem-solving skills with the ability to troubleshoot technical issues and optimize implementations.
• Excellent communication and stakeholder management skills, with the ability to present complex technical concepts to both technical and non-technical audiences.

Preferred Qualifications:

• Experience working in AI/ML-driven SaaS companies.
• Knowledge of ITIL, DevOps, or Agile methodologies.
• Certifications in enterprise platforms (e.g., ServiceNow Certified Implementation Specialist, AWS Solutions Architect).

Aisera is Global and our success draws upon the diverse viewpoints, skills and experiences of our employees. We are proud to be an equal opportunity employer and are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or veteran status.