Services Readiness Team Lead

OneSource Virtual (OSV) has helped more than 1,000 Workday customers take their teams from transactional to transformational with innovative technology and services for HR, payroll, and finance. Founded in 2008, OSV is the leading exclusive provider of Business-Process-as-a-Service (BPaaS) solutions for Workday, delivering services with unparalleled choice, unwavering commitment, and uncompromising support. OneSource Virtual’s global headquarters is located in Dallas, Texas, with additional locations across North America and Europe. Find your company’s solution at www.onesourcevirtual.com.

Position Summary/Objective

As a vital member of OneSource Virtual’ s global Services Readiness team, this position is the face of both internal and external customers. The primary responsibilities are leading and managing the team.

Essential Functions/Duties/Responsibilities

• Assist the team with training & process updates.
• Experience coordinating project deliverables.
• Partner with our internal teams & Leaders on any process improvements.
• Mentoring to the team & managing performance.
• Effective problem solver for internal peers and cross-functional teams.
• Review & provide suggestions on the Services Readiness on-boarding methodology.
• Assist in discussions, outlining processes & documentation for any new OSV service offerings.
• Assist with year-end project planning.
• Administer yearly goal setting/performance review criteria & conduct discussions with the team.
• Work effectively with others in a team-oriented environment to meet customer expectations.
• Contribute positively to the team environment and culture.
• Assist Manager with project volume & working with Sales Team on project deadlines.
• Lead efforts to continue to improve processes and efficiencies for the team and related areas.
• Other duties as assigned by management.

Competencies

• Effective ability to manage & lead a team
• Must value and promote team spirit, have outstanding interpersonal skill set & exhibit professionalism within the workplace
• Must have strong research, follow up and communication skills
• Must possess excellent customer service skills, and be willing to go over and beyond to meet the customers requirement
• Must be able to cope in fast-paced, demanding environment and manage sensitive, confidential issues

Supervisory Responsibility

This role manages a team

Qualifications and Experience

• Business degree preferred

• 3-5 years of experience & knowledge managing a team
• Expertise with Workday or other HRIS platform
• Project Management Skills
• Excellent customer service skills
• Proficiency in Microsoft Office (Word, Excel, Outlook)

Preferred Skills

• Ability to multi-task
• Mentoring
• Strong problem-solving skills
• Professional communication skills
• Ability to work independently and as part of a team
• Must be willing to adapt and display positive attitude

LI-REMOTE

You are encouraged to learn and share ideas when you join the OneSource Virtual team. We reward innovative thinking, fresh perspectives, creative collaboration, and hard work. As an organization experiencing routine strategic growth, we are always on the lookout for intelligent, talented, and forward-thinking professionals to join our team. OSV employees enjoy a values-based culture, upward mobility, and professional development with opportunities of all kinds.