Service Reliability Engineer

As passionate about our people as we are about our mission.

What We’re All About:

Q2 is proud of delivering our mobile banking platform and technology solutions, globally, to more than 22 million end users across our 1,300 financial institutions and fintech clients.  At Q2, our mission is simple: Build strong, diverse communities by strengthening their financial institutions. We accomplish that by investing in the communities where both our customers and employees serve and live.

What Makes Q2 Special?

The Job At-A-Glance:
This role combines operational expertise and technical proficiency to drive service reliability, proactive monitoring, and incident response. As a Service Reliability Engineer, you’ll work closely with cross-functional teams to maintain and improve system resiliency, automate recovery processes, and enhance overall user experience. We are looking for curious and empathetic individuals who are committed to developing themselves and sharing what they know to elevate our team. We cannot complete our mission without building a diverse and inclusive team empowered to solve problems in new ways, and we will nurture your high potential throughout your time at Q2. Come join us! 

A Typical Day:

• Partner with developers to drive performance improvements, establish standards, and optimize changes while maintaining the right balance of reliability, speed of innovation, and cost.
• Perform forensic analysis to isolate issues (e.g., cloud platforms, configurations, on the network, across proxies, or the application).
• Optimize capacity planning and resource performance for seamless scalability under high demand with equivalent or better costs.
• Collaborate with Observability and AI teams to measure service health, define SLAs, SLOs, and SLIs, and implement early-warning detection and auto-remediation.
• Consult on cloud-native and hosted solutions to identify the best fit for specific services and optimize internal service integrations.
• Partner cross-functionally on framework, provisioning, monitoring, and configuration standards, as well as standard error response.
• Setup service implementation workflows and assist with validation of code performance.
• Engage in performance and chaos engineering practices to strengthen system resilience.

Bring Your Passion, Do What You Love. Here’s What We’re Looking For:

• Bachelor’s degree in Computer Science, Engineering, or a related field (Master’s preferred)
• At least 5 years of experience in Site/Service Reliability Engineering, Platform/Infrastructure Engineering, Software Engineering, Implementations, or Service Optimization.
• Proven ability to consult on cloud-native and hosted solutions and optimize internal services for platforms and global capabilities.
• Experience with breaking down a monolithic application into micro-services and conversion to cloud-native solutions.
• Technical Proficiency: Expertise in system architecture, API interfaces, platform performance, high availability, load balancing, and distributed systems
• Tooling Experience: Fluent in container orchestration, as well as observability, alert, and monitoring dashboard creation.
• Optimization Expertise: Ability to improve service health, narrow focus for troubleshooting across platforms, configuration, and services.
• Automation Skills: Proficient in scripting (Python, Go, etc.), orchestration, and infrastructure-as-code (Ansible, Terraform).
• Strategic Thinking: Ability to balance reliability, innovation speed, and service costs while consulting cross-functionally.
• Analytical Problem-Solving: Strong forensic analysis skills with natural curiosity for identifying root issues.
• Collaboration: Proven ability to partner with developers to implement standards, performance enhancements, and engineering changes.
• Communication: Excellent written and verbal skills to simplify technical concepts for stakeholders.
• Leadership & Autonomy: Capable of breaking down a project and grooming work, mentoring others, and driving the timely delivery of a well-executed, well communicated outcome.
• Problem Management: Experience driving post and pre-mortems, root cause analysis, and the implementation of recovery and preventive actions.
• Familiarity with Google’s SRE principles, Agile methodologies, and DevOps practices.

#LI-HB1

This position requires fluent written and oral communication in English.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Health & Wellness

• Hybrid Work Opportunities

• Flexible Time Off 

• Career Development & Mentoring Programs 

• Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents 

• Community Volunteering & Company Philanthropy Programs 

• Employee Peer Recognition Programs – “You Earned it”

Click here to find out more about the benefits we offer.

How We Give Back to the Community:

You can learn more about our Q2 Spark Program, Q2 Philanthropy fund, and our employee volunteering programs on our Q2 Community page. Q2 supports dozens of wide-reaching organizations, such as the African American Leadership Institute, and The Trevor Project, promoting diversity and success in leadership and technology. Other deserving beneficiaries include Resource Center helping LGBTQ communities, JDRF, and Homes for our Troops, a group helping veterans rebuild their lives with specially adapted homes.

At Q2, our goal is to be a diverse and inclusive workforce that fosters mutual respect for our employees and the communities we serve. Q2 is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.